Client Account Specialist II

Williams & Connolly LLP has an exciting opportunity for a Client Account Specialist II who is responsible for managing all aspects of the billing cycle for specific clients and attorneys, serving as the key point of contact for client billing and eBilling compliance. This role requires strong technical expertise in billing platforms, a deep understanding of client and firm billing requirements, and the ability to collaborate effectively with attorneys, staff, and clients.

Under the direction of the Time and Billing Supervisor and the Director for Accounting Systems, Time and Billing, responsibilities include, but are not limited to:

• Manage the complete billing cycle for both hard copy and electronic billing matters, including preparation, review, editing, and finalization of prebills/invoices;
• Ensure compliance with firm and client-specific billing guidelines and matter engagement letters, including firm policies, client engagement letters, and outside billing guidelines;
• Implement and maintain electronic billing for new and existing clients, including establishing and maintaining e-billing rates and assisting billing attorneys in submitting timekeeper rate tables for approval;
• Review and verify the accuracy of billing and supporting expense documentation as required, including but not limited to reconciliation of receipts and expenses;
• Act as the primary point of contact for client billing inquiries, providing prompt research, resolution, and follow-up.
• Partner with attorneys to handle client-specific billing needs, including alternative fee arrangements, customized billing formats, and rate requests;
• Prepare and distribute weekly, quarterly, and year-end reports for clients;
• Provide prompt and efficient Aderant technical support to billing secretaries and attorneys in all facets of the billing cycle to ensure billing accuracy and expediency; and
• Maintain high productivity and accuracy in a fast-paced, high-volume billing environment.