Job Title: Client Advocate II Information Systems

Location: Columbia, SC (Hybrid Tuesday, Wednesday, and Thursday onsite)
Duration: 12-month contract (Possible Extension)
Contract Type: Contract Only

Job Summary

We are seeking an experienced Client Advocate II to support the Medicare Client Team within Information Systems. This role focuses on client relationship management, IT service delivery, project coordination, and issue resolution. The ideal candidate will work closely with internal IT teams, business stakeholders, and external partners to ensure smooth operations, effective communication, and timely delivery of IT services.

Must-Have Skills & Qualifications

• Minimum 5 years of IT-related experience, including client relationship management, IS marketing, and process/product improvement.

• Bachelor's degree or equivalent combination of education and experience:

  • Bachelor's degree, OR

  • 4 years of job-related experience, OR

  • Associate's degree in any major plus 2 years of job-related experience.

• Previous business analysis experience.

• Experience working closely with IT teams on system development and implementation.

• Strong verbal and written communication skills with a customer-focused approach.

• Experience managing client relationships, stakeholders, and customer expectations.

• Understanding of IT systems, business processes, and technology trends.

• Ability to manage escalations, coordinate projects, and drive issue resolution.

• Must be willing to participate in a 24/7 rotating on-call schedule.

Nice-to-Have Skills

• Medicare or healthcare industry experience.

• Knowledge of CMS (Centers for Medicare & Medicaid Services).

• Experience working with health insurance organizations.

• Exposure to vulnerability management, audit, and compliance activities.

• Familiarity with Microsoft Copilot.

Key Responsibilities

• Manage client relationships, service delivery, incidents, and escalations.

• Coordinate with business stakeholders and IT teams to understand requirements and deliver solutions.

• Support business analysis, system development, and implementation activities.

• Coordinate project activities, estimates, approvals, and project documentation.

• Work closely with Project Managers throughout the project lifecycle.

• Identify project roadblocks and proactively drive issue resolution.

• Support vulnerability management, audit, compliance, and reporting activities.

• Maintain effective communication with internal and external stakeholders.

• Support Medicare operations, budget management, and software lifecycle activities.

Tools & Technologies

• Microsoft Word

• Microsoft Excel

• Microsoft Teams

• Microsoft Planner

• Microsoft Copilot (Nice to Have)