SYSTEMTEC is seeking a Client Advocate II for a hybridopportunity for candidates in Columbia, SC.Candidate will act as a strategic liaison between business stakeholders, IT teams, and external partners to support the successful delivery of Medicare-related services. This role focuses on client relationship management, technology service delivery, issue resolution, regulatory compliance, and identifying opportunities to improve business processes and operational performance.
Required Qualifications of the Client Advocate II:
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
- Active C2 security clearance required.
- Bachelor's degree, or four years of relevant work experience, or an associate's degree in any field combined with two years of related experience.
- Minimum of five years of IT-related experience, including client relationship management, IT marketing or communications, and process or product improvement.
- Experience conducting business analysis and collaborating with IT teams on system development and implementation.
- Strong verbal and written communication skills with an assertive, customer-oriented approach.
- Understanding of information systems, business operations, organizational objectives, and key performance indicators.
- Ability to assess business needs, evaluate technology solutions, and identify opportunities for operational improvements.
Preferred Skills/Experience of the Client Advocate II:
- Experience supporting Medicare or healthcare-related operations.
- Familiarity with Medicare administrative organizations and external healthcare partners.
- Knowledge of incident management, service delivery, vulnerability management, and escalation procedures.
- Experience with audits, compliance activities, budget oversight, project coordination, and software lifecycle management.
Responsibilities of the Client Advocate II:
- Manage client relationships, coordinate service requests, and serve as a liaison between business units, technical teams, and external partners.
- Oversee incidents and escalations, ensuring timely communication, appropriate follow-through, and effective resolution.
- Monitor service delivery activities and prepare operational updates, reports, and stakeholder communications.
- Support vulnerability management, audit readiness, and compliance initiatives to maintain reliable and secure services.
- Assist with budget management, project activities, and process improvement efforts.
- Coordinate software lifecycle activities and collaborate with IT teams to support system development, implementation, and ongoing operations.
Work Location: Hybrid schedule with onsite work required Tuesday, Wednesday, and Thursday, plus additional days as needed. Columbia, SC.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.
***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***