Client Advocate

The Client Advocate works exclusively with a Lockton Producer to drive people solutions business growth by supporting new business activities, managing daily operations for the existing book of business, and leading internal collaboration to ensure strong client retention. This role is designed to maximize the Producer's capacity to focus on revenue generation and expansion efforts across their book of business, and the broader West Series. Tenured experience in oversight of global benefits clients and programs is required. Ideal candidates for this role also have a technical experience in the private equity sector and supporting clients who are engaged in M&A activity.

Position responsibilities

New Business Activities

• Research and identify target markets, businesses, and decision-makers; initiate contact and develop relationships to drive sales
• Acquire new business revenue across target regions and industry verticals
• Manage the sales pipeline through outreach, prospect research, cold calling, and networking
• Prepare for prospect meetings by gathering data, aligning team strategies, and developing presentation materials
• Manage the RFP process and develop responses with minimal oversight
• Create relevant content (e.g., marketing materials, white papers) tailored to target segments
• Identify and attend industry conferences, handling pre- and post-event engagement
• Support branding and exposure efforts through external marketing, trade associations, networking, and social media
• Maintain and grow strong industry relationships locally and nationally to support business development goals

Client Retention

• Maintain excellent client relationships by attending client meetings with or on behalf of Producer
• Manage identified client accounts on behalf of Producer with little guidance or oversight
• Establish a working knowledge of each account's renewal process in order to provide valued assistance to account teams during the marketing and placement process
• Develop relationships with account teams to ensure positive client outcomes and that teams meet the expected standard of service
• Resolve client complaints, disputes, and grievances with internal and external partners
• Maintain high degree of confidentiality in dealing with client or internal issues

Day-to-Day Book Management

• Collaborate with Producer to design and execute a business plan, including market strategies, financial targets, marketing and personal development; evaluate and adjust efforts to optimize growth
• Oversee and refine standard operating procedures for client onboarding, renewals, client engagement, and reporting to drive efficiency and results
• Collaborate with the Producer and account team on revenue forecasting, budget creation, and resource planning
• Maintain and audit business tracking systems for new, lost, and existing accounts; provide reporting and insights into Producer
• Monitor production vs. budget and accounts receivable to ensure accurate revenue recognition and resolve discrepancies
• Stay current on insurance products and industry trends through networking and professional development
• Ensure all decisions and actions align with Lockton's policies and procedures
• Perform additional duties as needed to support business operations

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