Position Summary: The Client Care Center Representative is responsible for helping us better serve potential and existing customers.
Essential Job Functions and Duties:
Ability to thrive in a fast-paced, high volume call environment.
Develop rapport quickly with clientele to determine need.
Manage inbound and outbound appointments, internet leads, and internally generated customer opportunities.
Answer incoming calls from queue in a professional and courteous
manner.
Foster a team environment by creating and maintaining a positive relationship with peers, clients and general managers.
Promptly and accurately enter all customer inquiry data into CRM software.
Other duties may be assigned.
Position Qualifications and Entrance Requirements:
At least 2-3 years of call center, inside sales or telemarketing experience, particularly in a fast-paced environment. Familiarity in an automotive call center is not required, but helpful.
Highly effective communication skills with a compelling phone presence.
Strong customer service mentality
Proficient with Customer Relationship Management software and integrated phone systems.
Solid verbal, written, and interpersonal communication skills are required.
Ability to complete multiple tasks simultaneously is required.
Physical Demands/Work Environment:
Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)