The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.
Key Responsibilities
Answer inbound calls, emails, and online inquiries promptly and professionally
Schedule inspections, mitigation services, and pest control appointments accurately
Educate clients on services, processes, timelines, and next steps
Maintain accurate client records in CRM and scheduling systems
Coordinate with inspectors, technicians, and dispatch to ensure smooth operations
Handle reschedules, cancellations, and urgent requests with professionalism
Follow up with clients to confirm satisfaction and resolve concerns
Requirements
Qualifications & Requirements
2+ years of customer service, call center, or administrative experience
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Comfortable working in a fast-paced service environment
Proficient with CRM systems, scheduling software, and basic office tools
Real estate, home services, or inspection industry experience is a plus