Administrative Skills, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Interpersonal Skills, Multitasking, Organizational Skills, Pest Control, Real Estate, Record Keeping
Client Care Coordinator<\/b>
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Job Overview<\/b>
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The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.
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Key Responsibilities<\/b>
<\/h3>- Answer inbound calls, emails, and online inquiries promptly and professionally
<\/li> - Schedule inspections, mitigation services, and pest control appointments accurately
<\/li> - Educate clients on services, processes, timelines, and next steps
<\/li> - Maintain accurate client records in CRM and scheduling systems
<\/li> - Coordinate with inspectors, technicians, and dispatch to ensure smooth operations
<\/li> - Handle reschedules, cancellations, and urgent requests with professionalism
<\/li> - Follow up with clients to confirm satisfaction and resolve concerns
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Requirements<\/h3>Qualifications & Requirements<\/b>
<\/h3>- 2+ years of customer service, call center, or administrative experience
<\/li> - Strong communication and interpersonal skills
<\/li> - Excellent organizational and multitasking abilities
<\/li> - Comfortable working in a fast -paced service environment
<\/li> - Proficient with CRM systems, scheduling software, and basic office tools
<\/li> - Real estate, home services, or inspection industry experience is a plus
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Cap City Property Inspections