Job Description
Benefits:
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
About the Role:
Brightstar Care of N. Central San Diego is looking for a compassionate and organized Client Care Coordinator (CCM) to join our team in San Diego, CA. In this role, you'll be the vital liaison between clients, caregivers, and families — ensuring every individual receives the highest quality of personalized care. This is a role for a natural puzzle lover who enjoys the challenge of complex scheduling and recruitment. If you're passionate about making a difference in people's lives, we want to hear from you!
Key Responsibilities
1. Logistics & The "Scheduling Puzzle"
- Dynamic Staffing: Manage and solve complex client schedules via proprietary management system, ensuring 100% coverage and zero gaps in care.
- Proactive Problem Solving: Anticipate scheduling conflicts before they happen and participate in the 24/7 on-call rotation to ensure brand standards are always met.
- On-Call Compensation Structure: Participate in a weekly Monday through Sunday after-hours rotation, compensated with a $150 weekly on-call stipend plus standard hourly pay for any active after-hours call resolution or emergency scheduling.
2. Client Experience & Growth
- Inquiry Conversion: Manage the intake process for new leads with professional etiquette that drives branch revenue.
- Touch-Point Management: Execute a consistent communication schedule (24-hour, 7-day, and 30-day check-ins) to ensure client-caregiver compatibility.
- Relationship Building: Proactively seek out Google reviews from satisfied clients to bolster our community reputation.
3. HR, Compliance & Administrative Oversight
- Full-CycleRecruitment: Source, screen, and interview caregiver candidates to build and maintain a steady pipeline of qualified talent for the branch.
- Onboarding: Lead employee orientations and manage digital onboarding workflows via WorkBright for a seamless transition from candidate to caregiver.
- Credentialing: Audit and maintain staff credentials (CNA/LVN licenses, CPR, TB clearances, auto insurance) to ensure 100% audit-readiness.
- Payroll & Billing: Facilitate accurate medical coding and time records to ensure timely ADP payroll processing.
- File Integrity: Maintain secure, HIPAA-compliant records (digital and physical) that are always "audit-ready" for Joint Commission surveys.
- Digital Presence: Assist with Social Media by creating and scheduling engaging posts to increase recruitment.
4. Clinical Partnership & Office Support
- Nurse Support: Work with the Director of Nursing (DON) to communicate plan-of-care details and support caregiver competency assessments.
- Administrative Operations: Greet visitors with warmth, manage multi-line phones, order supplies, and provide professional proofreading and clerical support.
Qualifications & Requirements
Mindset: Growth-minded, proactive, and a lifelong learner who enjoys solving logistical puzzles.
Education: High School Diploma or GED required; LVN, EMT, or medical background highly preferred.
Experience: Minimum 1 to 2 years of documented healthcare experience or high-volume customer service/office management.
TechnicalSkills: Proficient in MS Office, Google Workspace, and Social Media; comfortable learning specialized CRM/scheduling software.
Language&Communication: Ability to read, write, speak, and understand professional English (bilingual proficiency is a significant advantage) and communicate effectively.
Professionalism: Treats clients, staff, and the public with courtesy and respect, presenting a positive public image while ensuring strict confidentiality and security of medical information.
Physical & Health: Ability to lift up to 50 lbs, Certified CPR, and a negative TB skin test or chest x-ray.
Logistics: Valid driver’s license, reliable transportation, and current auto insurance.
Preferred: Current CNA license.
Confidentiality & PublicImage: Ensures confidentiality and security of the client’s medical information while treating clients, staff, and the public with courtesy, respect, and a positive public image.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Compensation: $24.00 - $29.00 per hour
Follow your passion. Grow your home care career.
Numbers & Facts
| Location | San Diego, California |
| Industry | Healthcare Services |
| Company Size | 100 to 499 employees |
| Website | https://www.brightstarcare.com/fairfax |
About Company
About BrightStar Care of Fairfax
Caring for a family member can be challenging. We know. We've been there. We started BrightStar to provide the compassionate, responsive and quality home care we had trouble finding for our family. At BrightStar, we strive to deliver just the right care for your loved one- care that keeps them safe and healthy.
About Our Higher Standard
At BrightStar Care of Fairfax, we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide a range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.
A Message From the Owners Kerry and Robert Massie:
Thank you for Considering BrightStar Care of Fairfax!
Kerry and I started BrightStar Care of Fairfax in 2012 because our experience in obtaining quality home care for Kerry’s mother in 2010 was so very difficult. We were so disappointed in the quality of the care and customer service we encountered that we began to look into how, and where, top-quality home care could be found.
After a number of tries, we found the BrightStar Care approach. We were so impressed with the superior level of customer service it provides that we decided to open own agency here in Northern Virginia.
Our mission is to provide the absolute best care for you and your loved one- a Higher Standard. We will do everything in our power to make sure your experience is the one Kerry and I were looking for in 2010. If, at any time, you are not 100% satisfied with the quality of care and customer service we are providing- or just need some more information- please reach out directly to us.
Kerry and Robert Massie are Certified Senior Advisors
The following pages will help you understand a bit more about the BrightStar approach. We hope to introduce you to the Homecare Buying Guide - a tool that many of our clients found helpful in evaluating and selecting the right homecare agency. And thank you again for considering BrightStar Care of Fairfax.
View our Flipbook Presentation: CLICK HERE
Learn more about our team by clicking HERE.
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