Client Concierge & Event Coordinator

CLIENT CONCIERGE & COORDINATOR JOB DESCRIPTION

828 Venue Management Company is a rapidly growing network of distinctive event venues across the U.S., with nine locations in seven states, committed to exceptional service, community, inclusivity, and professional growth. 

The Client Concierge is responsible for guiding clients from booking through event completion, ensuring a seamless and elevated experience. This role manages client communication, event coordination, staffing support, and venue marketing and administrative initiatives. Serving as a liaison between the Venue Manager, Beverage Manager, and hourly team, the Client Concierge ensures event packages and service workflows are executed appropriately. This role also partners closely with the corporate sales and operations teams to support client tours, as well as venue marketing and community events, contributing to overall venue success.

This fast-paced role offers meaningful growth within the events industry and requires strong communication, organization, attention to detail, and comfort with technology, along with the ability to work both independently and as part of a team.

ESSENTIAL DUTIES & RESPONSIBILITIES

VENUE SALES:

• Support corporate team in delivering monthly sales targets for space, planning, and goods & decor 
• On-site at the venue for a minimum of three days out of the week (including evenings, holidays, and weekends if applicable to client availability) to host tours with potential clients interested in booking events for weddings, corporate events or social celebrations
• Review past due quotes and orders for booked events weekly and follow up with clients and Accounting & Operations 
• Partner with 828 Marketing & Sales to ensure information about the local market is appropriately understood to ensure optimal local marketing & sales execution

VENUE & EVENT MANAGEMENT:

• Local support for management of booked clients based on package and deliverables, including response to client and company emails within one business day
• Sell and manage venue services, including coordination, in-house rentals, décor, and add-on offerings; ensure proper setup and execution on event day
• Venue liaison for all clients upon booking
• Leverage CRM and event management software to execute and manage client services and compile deliverables according to contract and package inclusions and conditions
• Perform regular venue observations and walkthroughs to address cleanliness, wear & tear, repairs and maintenance; replenish supplies inventories as needed 
• Manage venue schedule by assigning booked events, managing and approving hourly staff PTO, and scheduling venue staff for event and non-event hours 
• Onsite for events as scheduled    
• Act as the venue liaison between local vendors and the venue team regarding policy questions, Epic Vendor list, marketing partnerships, etc.  
• Schedule and host venue walkthroughs, in-person meetings, and rehearsals with clients 
• Organize, host, and represent venue during community & marketing events, photo shoots, and large/unique events, as well as Walk-through Wednesdays 
• Create and compile digital media and document on social media outlets 
• Complete ad hoc requests and/or projects from 828 Leadership or corporate departments   
• Train, manage, and develop venue staff 

COORDINATION:

• Develop and finalize detailed timelines, floor plans, and rental orders for rehearsals, event days, off-site components, and load-out   
• Communicate and confirm logistics with client-selected vendors, including event day vendor oversight  
• Lead ceremonies, rehearsals, and planning events both onsite and offsite
• Oversee vendor service and package adjustments and coordinate based on event needs
• Host private design and planning meetings

SKILLS & REQUIREMENTS:

• Event venue or event coordination experience preferred
• Strong knowledge of commonly used concepts, practices and procedures in an event venue
• Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
• Must be at least 21 years of age
• Availability on evenings, weekends, and Wednesdays (team office day) required
• Passion for building a great team and ensuring customer satisfaction
• Google Applications knowledge 
• Embraces new technologies and softwares 
• Strong written communication skills 
• Ability to troubleshoot problems with immediate resources, multi-task and delegate
• Ability to recruit, develop, manage and motivate team members
• Must have reliable transportation, cell phone and working computer
• Must be able to stand for long periods of time
• Must wear black, or approved business casual, clothing during events 
• Ability to regularly lift and/or move up to 50 pounds
• Appropriate and up-to-date local alcohol certification(s) required

COMPENSATION:

• Base Salary, paid bi-monthly, determined by experience 
• Position is eligible for monthly incentives
• Position is eligible for overtime 
• Percentage coverage of company-offered health insurance plans 
• Relocation reimbursement is not offered

At 828, we are committed to unlocking unique and memorable experiences for ALL. We are proud to be an equal employment opportunity employer and are committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.