Client Delivery Account Manager - Infrastructure Services

$200k

• Own end‐to‐end steady‐state infrastructure service delivery across multiple towers, ensuring stability, predictability, and zero tolerance for control breaches in regulated BFS environments.
• Accountable for SLA, KPI, and regulatory adherence, including availability, incident, change, problem, and request metrics aligned to banking standards.
• Act as the single point of accountability for senior banking stakeholders, driving transparent communication, escalation management, and service confidence.
• Govern contractual scope, assumptions, and change controls, ensuring delivery compliance with BFS contracts, audits, and regulatory obligations.
• Own financial governance-run‐rate control, forecast vs actuals, billing validation, and margin protection without compromising service quality.
• Lead resource and capacity management, ensuring the right skills, coverage, segregation of duties, and operational resilience mandated by BFS clients.
• Enforce ITIL‐based service operations, change governance (CAB), audit readiness, and measurable continual service improvement (CSI).
• Proactively manage operational risks and compliance impacts, with early visibility into service threats across security, access, tooling, and dependencies.
• Deliver executive‐grade reporting with clear service health, risk posture, compliance status, and decision asks for client and internal leadership.
• Support delivery‐led sales and account growth, contributing to renewals, extensions, service improvements, and solution shaping through delivery credibility and performance insights.
• Bring strong technical depth across infrastructure domains to challenge, guide, and govern technical teams-without hands‐on execution-ensuring sound decisions in regulated environments.
• Lead service transitions and controlled transformations (run stabilization, tooling uplift, process standardization), ensuring zero disruption to BAU and full audit traceability.

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Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.

Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.