Client Delivery Leader PBM

JOB TITLE: Client Delivery Leader PBM
JOB LOCATION: Remote with travel to IL
WAGE RANGE*: $180k to $200k with bonus
JOB NUMBER: 26-01598

REQUIRED EXPERIENCE:

Client Delivery Lead with PBM (Pharmacy Benefit Management)

JOB DESCRIPTION

As a Client Delivery Leader (CDL), you will play a central role in managing all aspects of service delivery. You will be a trusted delivery advisor to the Account General Manager (AGM), responsible for all aspects of service delivery assigned to customer accounts. You will ensure best-in-class delivery through seamless integration of capabilities . We have a proven reputation for building and delivering impactful solutions. Join us in our mission to support underserved communities by improving public health outcomes and ensuring that the most vulnerable can lead healthier, happier lives – today and tomorrow.

Your role in our mission

• Support the AGM across all customer needs as a Subject Matter Expert for the Delivery organization. Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery.
• Coordinate closely with infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements.
• Implement and manage systematic delivery status reporting to the customer.
• Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization.
• Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes when needed.
• Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities.

What we're looking for

• Program Management: Are you a strong Program Director with extremely well-developed and demonstrated program management skills and the ability to navigate both strategic and tactical aspects of delivery management? Do you have the ability to inspire confidence with the client.
• Financial Acumen: Are you a strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client value while optimizing costs?
• Matrixed Environments: Are you an expert collaborator expert at working within deeply matrixed environments across large teams?
• Relationship Management: Do you possess strong interpersonal and relationship-building capabilities with both external clients and internal facing teams?
• Background and Knowledge: Do you have in-depth understanding of the Healthcare/Medicaid business, clients, and solutions?
• You will be evaluated based on the following considerations (not exhaustive):
  • Demonstrate revenue and growth (if applicable), account profitability and growth (if applicable), ROI, etc.
  • Customer Satisfaction (CSAT, NPR, other formal and informal feedback), retention, et al.
  • Feedback from matrixed teams, SLA compliance, operational metrics, etc.
  • Personal and professional development opportunities, including employee training and continuous improvement initiatives. We are committed to your growth and success in this role.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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