Location: Irving, TX (Hybrid)Department: Sales | Reports To: Senior Manager
SUMMARY
The Client Development Specialist is a relationship-driven role focused on growing and deepening Caliber's client partnerships while ensuring seamless delivery of locum tenens staffing solutions. This individual is a people-person with a proactive spirit. Someone who enjoys being in front of clients, understands their staffing needs, and works collaboratively across internal teams to deliver results. The role blends client relationship management, account coordination, and business development support. The ideal candidate brings a positive, can-do attitude, strong follow-through, and a genuine passion for serving clients well.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Client Relationship Management
- Serve as a primary point of contact for assigned clients; build and maintain strong, trust-based relationships through consistent communication and on-site visits.
- Develop a thorough understanding of each client's staffing needs, workflows, and organizational priorities; proactively surface solutions that support their goals.
- Some travel to client locations, prospect sites, and industry events will be required to strengthen relationships and identify opportunities to expand Caliber's presence.
- Present Caliber's staffing solutions and value proposition to current and prospective clients in a clear, consultative manner.
- Support the negotiation and execution of agreements in alignment with company policies; ensure documentation is accurate and complete.
- Represent Caliber's brand with professionalism, warmth, and a consistently positive presence.
Account Management & Program Execution
- Manage the full lifecycle of assigned client accounts, from onboarding through ongoing program delivery, ensuring an exceptional experience at every stage.
- Communicate provider job details and requirements to Recruiters; receive and present qualified candidate submittals to clients in a timely, professional manner.
- Manage all account details within Caliber's VMS/Caliber Edge platform according to each client's system specifications.
- Oversee assignment scheduling calendars, manage extensions, and proactively address coverage gaps or scheduling conflicts.
- Partner with Operations to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly.
- Collaborate with vendor partners, recruiters, and operations to ensure providers start on time.
- Troubleshoot provider performance issues in partnership with assigned Recruiters; escalate and resolve client concerns promptly and professionally.
Growth & Reporting
- Identify opportunities to expand services within existing accounts; communicate findings to management and support growth initiatives.
- Assist in developing and delivering Quarterly Business Reviews (QBRs) for strategic clients; provide insights on performance, trends, and service delivery.
- Monitor and report on account performance metrics; provide regular updates to management on account status and client satisfaction.
- Meet established activity metrics and revenue goals.
- Work cross-functionally with Marketing, Product, and Operations to ensure seamless service delivery.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
- Minimum of 2–3 years of experience in account management, client relations, or program coordination, preferably in healthcare staffing or a related industry.
- Proven ability to build and maintain strong client relationships and deliver a high-quality service experience.
- Positive, enthusiastic, and people-oriented; thrives in a client-facing, collaborative environment.
- Strong consultative communication skills: active listening, needs discovery, and clear, confident presentation.
- Highly organized, detail-oriented, and responsive; able to manage multiple accounts and priorities without dropping the ball.
- Calm under pressure; comfortable navigating ambiguity with minimal supervision.
- Collaborative team player who also works well independently in the field.
- Proficient in CRM software (e.g., Salesforce/Target Recruit) and Microsoft Office Suite; familiarity with VMS platforms a plus.
- Ability and willingness to travel including overnight travel.
WORK LOCATION
Hybrid — Irving, TX 75039 (in-office Monday–Wednesday required). Some field-based travel to client sites, prospect locations, and industry events.