Client Engagement Manager

Key Responsibilities

• Client & Engagement Management
  • Serve as the primary point of contact for client stakeholders and build trusted relationships across business, technology, and executive leadership.
  • Understand client objectives, priorities, and challenges and translate them into clear, actionable delivery plans.
  • Lead governance meetings, program reviews, steering committees, and executive discussions.
  • Proactively manage expectations, dependencies, risks, issues, and escalations while maintaining a strong focus on client satisfaction and business outcomes.
• Program & Technology Delivery
  • Provide end-to-end oversight of multiple technology programs and workstreams across front-end applications, portals, mobile, back-end services, APIs and integration, cloud, enterprise platforms, automation, AI, and application modernization.
  • Lead multidisciplinary and globally distributed teams across onsite and offshore locations.
  • Ensure delivery meets agreed commitments for scope, schedule, cost, quality, security, performance, and commercial outcomes.
  • Establish effective governance, KPIs, program health reporting, dependency management, and risk and issue management.
  • Adapt priorities and delivery plans quickly as customer needs and business requirements evolve.
  • Drive timely resolution of delivery and technology issues and promote continuous improvement across teams.
• Agile & Adaptive Delivery
  • Lead programs using Agile, Scrum, Kanban, and hybrid delivery approaches as appropriate.
  • Work closely with product owners, business stakeholders, architects, engineering teams, and UX teams to prioritize work and deliver incremental value.
  • Drive effective backlog management, release planning, dependency management, and cross-team coordination.
  • Enable teams to respond rapidly to changing requirements without compromising engineering quality, security, maintainability, or delivery discipline.
  • Promote a culture of ownership, transparency, collaboration, and continuous improvement.
  • Work across business and technology teams to ensure solutions address customer experience, operational, architectural, and delivery needs.
  • Understand how customer-facing applications connect with core platforms, integration services, data, and cloud capabilities.
  • Collaborate with sales, solution architects, and practice leaders on proposals, estimates, client presentations, and Statements of Work.
  • Own engagement financial performance, including revenue forecasting, margin, resource utilization, and cost management.
  • Ensure delivery aligns with contractual commitments, commercial terms, scope, and assumptions, and manage changes with appropriate commercial discipline.
• Leadership & Team Management
  • Lead cross-functional teams including architects, developers, analysts, and other technology resources.
  • Establish clear ownership and accountability across teams and workstreams.
  • Coach and mentor team members and support capability development.
  • Foster a culture of collaboration, innovation, diversity, quality, and continuous learning.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 15 years of experience in IT services, consulting, enterprise technology, or transformation programs.
• 10 years of experience managing large client engagements or complex programs.
• Proven experience managing huge transformation initiatives and globally distributed teams.
• Broad technology exposure across front-end, back-end, web and mobile applications, portals, APIs and integration, cloud, data, enterprise platforms, automation, AI, and modern application architectures.
• Strong understanding of how technology components and teams come together to deliver end-to-end business solutions.
• Experience managing customer-facing applications or portals, preferably within the FS / insurance industry.
• Strong experience with Agile and hybrid delivery methodologies.
• Demonstrated ability to work effectively in a fast-moving environment with evolving requirements and changing client priorities.
• Strong client relationship, stakeholder management, financial management, governance, and problem-solving capabilities.
• Excellent executive communication, presentation, negotiation, and interpersonal skills.

Preferred Qualifications

• Experience within Property & Casualty insurance.
• Exposure to cloud platforms, integration architectures, DevSecOps, observability, data platforms, AI/GenAI, and application modernization.
• Experience leading multidisciplinary teams spanning product, UX, architecture, engineering, QA, data, cloud/infrastructure, and operations.

What Success Looks Like

• Takes ownership of engagement outcomes rather than simply managing project activities.
• Builds credibility and trusted relationships with client leadership.
• Keeps multiple technology initiatives aligned and moving despite changing priorities.
• Turns ambiguous or evolving needs into clear delivery actions and accountable commitments.
• Balances speed, quality, customer experience, financial performance, and delivery discipline.
• Anticipates risks, challenges teams constructively, and facilitates timely decisions.
• Creates accountability across distributed teams while enabling them to operate with agility.