Client Engagement & Program Associate

Cleveland, Ohio

1 day ago

Job Description

Client Engagement & Program Associate

At MAGNET, we are driven by a shared commitment to strengthening Northeast Ohio's manufacturing community and creating meaningful impact for the clients, partners, and communities we serve. We believe in fostering an environment where people thrive, ideas are encouraged, relationships are built on trust, and continuous learning and development are valued. We are looking for someone who is eager to grow alongside the organization, take initiative in their professional development, embrace new challenges, and build upon their skills and capabilities over time. This position offers an opportunity for planned growth and development, with the potential to take on expanded responsibilities. As part of the MAGNET team, you will have the opportunity to contribute to our mission while building a meaningful and rewarding career.

The Client Engagement & Program Associate supports MAGNET's client engagement, executive education, events, and growth acceleration initiatives. This role coordinates events, manages participant and client communications, supports lead tracking and follow-up activities, maintains CRM records, and provides administrative support that contributes to program success, client engagement, and organizational growth.

The ideal candidate is highly organized, detail-oriented, and enjoys working with a variety of stakeholders, including manufacturing leaders, community partners, program participants, and internal teams.

Event & Program Coordination

Serve as a key point of coordination logistics for MAGNET events, executive education courses, workshops, networking events, and other activities.
Manage registration lists, event check-in, attendee communications, event materials, speaker coordination, and post-event follow-up.
Support meeting scheduling and logistics for client engagement and consulting teams.
Assist with event reporting, surveys, attendance tracking, and participant engagement activities.
Coordinate event registration platforms, attendee communications, venue logistics, catering, speaker needs, and post-event evaluations.

Communications & Client Support

Draft and distribute email communications outreach, invitations, registration management, follow-up correspondence, and promotional materials.
Respond to inquiries from clients, program participants, and community partners.
Schedule discovery meetings, introductions, and follow-up conversations for the Client Engagement and Consulting teams.
Support the development of presentations and materials for meetings and events.

Lead Management & CRM Administration

Maintain accurate records in Salesforce and other systems.
Track leads generation through events, referrals, and outreach activities.
Generate reports and assist with tracking engagement metrics, registrations, and program outcomes.

Qualifications

Requirements:

Strong verbal and written communication skills.
Ability and willingness to attend public meetings, networking events, and regional programs.
Ability to work both independently and as part of a team.
Excellent organizational, time management, and project coordination skills with strong attention to detail.
Proficiency in in Microsoft Office, including PowerPoint, Excel, and Outlook.
A bachelor's degree in business, marketing, or a related field

Preferred:

1-2 years of experience in event coordination, program administration, client support, sales support, or a related role.
Project Management experience including, scheduling, resource allocation, and team leadership.
Experience with CRM software (Salesforce, HubSpot preferred).
Experience coordinating events, registrations, communications, or stakeholder engagement is a plus.

Working Environment:

Requires travel within the 24-county region as well as attending breakfasts and evenings events
Travel to MAGNET’s Cleveland office 2-3 times a month for meetings
Reporting to VP, Client Engagement

Pay Band:

Full-time salaried position, $55,000-$72,000 a year

Numbers & Facts

Location	Cleveland, Ohio
Website	https://www.manufacturingsuccess.org/careers

Skills

Administrative Managementunmatched
Administrative Skillsunmatched
Calendar Managementunmatched
Catering Servicesunmatched
Communication Skillsunmatched
Community Programsunmatched
Consultingunmatched
Customer Relationship Management (CRM)unmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Event Managementunmatched
Lead Managementunmatched
Logisticsunmatched
Manufacturingunmatched
Marketingunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Networking Eventsunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
Record Keepingunmatched
Records Managementunmatched
Reporting Skillsunmatched
Resource Managementunmatched
Sales Supportunmatched
Salesforce.comunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched

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