37762793
Title: Client Engagement Services
Location: 6011 Connection Drive, Irving, TX 75039
Pay Rate: $24-$25/HR on W2
Duration: 6 Months
- Strong client service background with the ability to build relationships and maintain professional communication with stakeholders.
- Excellent multitasking skills, capable of managing multiple client requests simultaneously in a fast-paced environment.
- Experience in customer service, client support, and relationship management roles.
- Responsible for reviewing requests received through a shared inbox and assigning them to the appropriate SME using internal tools.
- Fully remote role, 40 hours per week with no overtime; interview process consists of 2 rounds.
About This Role
Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.
In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.
What you'll do
- Interprets client needs and identifies the most relevant Gartner Analyst to fulfill the request
- Provides research and resources to business leaders to help improve their businesses
- Partners with internal stakeholders on client needs
- Reads industry research and develops understanding of complex topics
- Provides executive level customer service
- Builds strong working relationships with the Gartner Business & Technology Insights Analyst community and receives unlimited access to all Gartner research content
What you'll need
- Bachelor's degree and/or equivalent customer service experience
- Experience in proactive problem solving with complex scenarios
- Strong time management and organizational skills
- Analytical mindset
- Strong business acumen
- Great written and verbal (live) communication skills, able to adjust style based on audience
Who you are
- Technologically savvy: able to quickly learn new systems and tools
- Works well in team environment
- Growth mindset with self-starter attitude
- Strong interest in business and technology along with a willingness to learn
Kindly share resume with answers:
Q1: Which year you completed Bachelors and in which stream
Q2: How many years of exp in Client Engagement, Account Executive.
Q3: How soon you are ready to start and how far you live from Irving TX