Client Engagement Specialist - Recovery Services (Women & Children)

Job Description:

Client Engagement Specialist

Location: Springfield, Missouri

Department: Recovery Services (Women & Children's ASAM Program)

Employment Type: Full-Time

Job Summary

Are you passionate about helping others feel welcomed, supported, and empowered during some of the most important moments of their lives? Join our compassionate and recovery-focused team as a Client Engagement Specialist, where you'll play a key role in helping women and children successfully begin their treatment and recovery journey.

As one of the first people clients meet when entering the program, you'll help create a safe, welcoming, and trauma-informed environment while guiding individuals through the onboarding and orientation process. This role combines client support, customer service, program coordination, and administrative responsibilities to help ensure a positive and seamless admission experience. If you're organized, compassionate, detail-oriented, and enjoy helping people navigate new experiences, this is an opportunity to make a meaningful impact every day.

This position offers...

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Meaningful Impact - Help women, children, and families begin their recovery journey in a supportive and welcoming environment
• Professional Growth Opportunities - Gain valuable experience in behavioral health, recovery services, client engagement, and program operations
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Welcome clients and their children with professionalism, compassion, and a trauma-informed approach
• Guide clients through the onboarding and orientation process while helping them become comfortable in the program environment
• Conduct facility tours and explain program expectations, schedules, resources, and safety procedures
• Assist clients with personal belongings, locker assignments, and admission-related logistics
• Conduct property searches in accordance with program policies and safety standards
• Prepare admission materials, orientation packets, and required documentation
• Maintain accurate client records, data entry, census information, and onboarding documentation
• Coordinate scheduling, phone communications, and other administrative support activities
• Monitor admission, reception, and common areas to promote a welcoming and organized environment
• Support daily program operations through administrative, organizational, and customer service assistance
• Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience
• Respond to client questions, concerns, and requests while connecting individuals with appropriate team members
• Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policies

Education, Experience, and/or Credential Qualifications

• Possess a High School diploma or equivalent
• Have at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field
• Bring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferred
• Demonstrate experience working with women, children, and families preferred
• Provide experience in onboarding, orientation, client support, or customer service functions preferred
• Utilize electronic health records and documentation systems preferred

Additional Qualifications

• Demonstrate strong customer service, communication, and interpersonal skills
• Build positive and supportive relationships with clients and families
• Apply knowledge of trauma-informed care principles preferred
• Maintain strong organizational skills and attention to detail
• Manage multiple priorities in a fast-paced environment
• Exercise professionalism, confidentiality, and appropriate boundaries
• Utilize electronic health records and Microsoft Office applications effectively
• Work effectively with diverse populations and multidisciplinary teams
• Maintain a current driver's license, acceptable driving record, and proof of insurance if required by assigned duties

Why You'll Love This Role

• Make a meaningful difference during a critical point in a client's recovery journey
• Help create a welcoming and supportive environment for women and children entering treatment
• Enjoy a blend of client interaction, program support, and administrative responsibilities
• Work alongside a caring, mission-driven team committed to changing lives
• Gain valuable experience in behavioral health and recovery services
• Be part of a program that supports healing, hope, and long-term success

Help Clients Take Their First Step Toward Recovery

The first day of treatment can be one of the most important and challenging moments in a person's journey.

As a Client Engagement Specialist, you'll help create a positive experience that fosters trust, safety, and connection from the very beginning. If you're looking for meaningful work where your compassion and organizational skills can make a lasting impact, we encourage you to apply today.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.