Client Experience Associate

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform office services in a large downtown law firm.

Essential Job Responsibilities:

• Mail sweeps.
• Posting mail
• Copy/scan jobs
• Hospitality services
• Reception backup.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with office equipment is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous.