Client Experience & Community Engagement Coordinator

Zach Augustyn State Farm Agency | Maple Grove & Wayzata, MN

Compensation: $50,000–$65,000 annually

About Our Agency

At Zach Augustyn State Farm Agency, we're building more than an insurance agency. We're building a nationally recognized, high-performing team committed to exceptional customer experiences and meaningful community relationships.

With two state-of-the-art offices in downtown Maple Grove and Wayzata, we're proud to be among the country's top-performing State Farm agencies. Our Wayzata location was recently recognized as the #4 new multi-office agency nationwide.

Our core values of Family, Excellence, and Privilege drive our culture. We invest in our people through structured Agent Development and Leadership Development Programs, creating opportunities for those who want to grow, lead, and make an impact.

The Opportunity

We're seeking a Client Experience & Community Engagement Coordinator to own the first impression of our agency and help strengthen our brand within the communities we serve.

This is more than a receptionist position. You'll be an ambassador of our agency, delivering a white-glove customer experience while supporting social media, content creation, community events, and marketing initiatives.

We're looking for someone who takes initiative, brings creative ideas forward, and takes pride in representing a high-performing organization.

What You'll Own

• Customer Experience: Create an exceptional first impression, welcome customers, coordinate appointments, and ensure seamless communication.
• Brand & Social Media: Create engaging content, showcase our team and culture, and support digital marketing initiatives.
• Community Engagement: Help coordinate local events, sponsorships, partnerships, and community outreach.
• Relationship Building: Identify opportunities to connect customers with our team and strengthen existing relationships.
• Operational Excellence: Support daily office operations, maintain organization, and take ownership of projects from start to finish.

Who We're Looking For

• Naturally outgoing, professional, and relationship-driven.
• Organized, detail-oriented, and able to manage multiple priorities.
• Creative and comfortable with social media and content creation.
• Self-motivated, accountable, and comfortable taking initiative.
• Strong written and verbal communication skills.
• Experience in hospitality, customer service, marketing, or administration preferred.

Insurance experience is not required. We value attitude, initiative, and a willingness to learn.

What We Offer

• Competitive salary of $50,000–$65,000
• Hiring bonus and performance-based incentives
• Health Reimbursement Program and 401(k)
• Paid time off and flexible scheduling opportunities
• Professional training and development
• Agent Development and Leadership Development Programs
• Career advancement opportunities
• Modern office environments and a high-performing team culture

Build Your Career With Us

This is an opportunity to do more than fill a position. You'll help shape our customer experience, strengthen our community presence, and contribute to the continued growth of one of the nation's top-performing State Farm agencies.

If you take ownership, enjoy connecting with people, and want to be part of something growing, we'd love to meet you.