Client Experience Coordinator

Description

Role: Client Experience Coordinator

Schedule: Monday-Friday 9:00 am - 6:00 pm

Pay Rate: $23-$25/hour (based on experience)

Location: 182 Henry St, Brooklyn, NY 11201, (Brooklyn Heights)

Reports to: Head of School

About Us:

New York Preschool & Kids Club is an early childhood education and enrichment program serving modern New York families through our combination of enrichment classes and preschool education. With multiple schools across New York City, NYPKC blends a research-backed, play-based curriculum with a fun and supportive environment, delivering a full family experience for children and parents.

About the Role:

As the Client Experience Coordinator, you will have a strong background in customer engagement, you will drive enrollment success, and have a direct impact on the experience of our families. Your dedication to providing exceptional service, fostering a welcoming environment, and ensuring smooth operations will contribute to our mission of creating a positive and enriching school experience for children and their families.

What You'll Do:

As the Client Experience Coordinator, you will:

• Maintain a welcoming environment at the front desk during drop-off and pick-up, ensuring all families, team members, and guests feel a sense of belonging.
• Educate prospective families about the NY Kids Club & NY Preschool experience through comprehensive knowledge of our programming, and a visible passion for our brand.
• Collaborate with the Director to enroll new children and develop and implement sales and marketing initiatives, including but not limited to: community outreach calls, marketing emails, networking on and off site.
• Collaborate with the Director to manage all aspects of the daily operations of the center.
• Guide new and current families through the enrollment process, including creating and sending contracts, welcome packets, and enrollment paperwork. Ensure completion of enrollment paperwork to meet compliance requirements.
• Coordinate "moments of magic" for families, facilitating an exceptional level of hospitality.
• Set up families on our communication platform to facilitate ongoing communication with teachers.
• Maintain knowledge of all center operating systems and contribute to continuous improvement efforts.
• Support and/or oversee inventory management and ordering of center supplies, classroom supplies, and marketing supplies.

Key skills include:

• Sales & Customer Service: Skilled in persuasive communication, building trust with families, handling objections, and promoting programs.
• Communication & Interpersonal Skills: Strong verbal/written communication, active listening, and public speaking for tours and consultations.
• Organization & Time Management: Detail-oriented with the ability to manage multiple tasks, track leads, and maintain structured follow-up systems.
• CRM & Data Management: Proficient with CRM tools, data analysis, and enrollment reporting.
• Problem-Solving: Confident decision-maker who can address parent concerns and guide families through the enrollment process.
• Collaboration & Teamwork: Works effectively with cross-functional teams including directors, teachers, and marketing staff.

Event & Marketing Support: Supports open houses and outreach events; understands basic marketing strategies.

• Financial & Administrative Skills: Knowledgeable in tuition structures, payment plans, and accurate handling of enrollment agreements.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Requirements

What We're Looking For:

• You bring 2-5 years of proven success in building enrollment (sales) and/or delivering outstanding customer service experience, fueled by a passion for creating a positive, welcoming experience for every family. Required.
• You possess strong communication skills.
• You have a passion for working with children and families, tailoring everything we have to their needs.
• Working in a fast-paced, ever-changing environment is exciting for you
• You are committed to the highest level of facility safety and cleanliness
• You have a High School Diploma or Equivalent. Required
• You are a Lifelong Learner!

Physical exam and background checks are required for this position.

What's In It For You:

• Medical, Dental, and Vision Benefits
• Paid Time Off
• 401(k) Savings and Retirement Plan
• Tuition Assistance
• Commuter Program
• Discounted Fitness membership

Pay rate based on experience ranging from $23.00 - $25.00 hourly

Physical Demands:

The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Inclusivity and Diversity:

NY Kids Club & NY Preschool is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.

Accommodations:

The NY Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact interview@nykidsclub.com.