Client Experience Coordinator/ Remote

Requisition #:217818

Location:San Jose, CA 95101

Category:OT

Salary:$22.00 per hour

Position Details

Join a Company That Puts People First!

At Aveanna, we're proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here's what sets us apart:

Award-Winning Culture

• Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

• Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
• Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
• Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we're stronger together.

Inclusive Learning Environment

• We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

• Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

JOB DESCRIPTION SUMMARY:

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Adhere to Aveanna Core Values

Receive and handle incoming calls

Maintain and review punch and attendance entries within AveannaCare

Maintain and update Employee & Client Service Accounts in AveannaCare

Run AveannaCare reports and process data imports as needed, including in a SQL report environment

Adhere to payroll /billing cut offs and deadlines

Follow up with regional centers, families, and care providers as needed

Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines

Resolve payroll / punch issues or concerns

Analyze, identify and resolve issues relating to AveannaCare

Use professional communication and conflict resolution techniques as required

Evaluate data issues, report feedback and observations in determining task priorities

Performs other duties as assigned or needed.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

POSITION QUALIFICATIONS:

Bachelor's degree preferred, but not required

Minimum of one year of payroll and/or customer service experience within the last four years

Excellent interpersonal skills; self-driven, motivated and results oriented

Strong analytical and judgment skills

Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna's proprietary software

Ability to successfully handle multiple tasks simultaneously; strong organizational skills

Thrive in a fast-paced environment

Bilingual in Spanish, preferred

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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