Client Implementation Specialist

Guide clients from kickoff to a confident launch. This remote Client Implementation Specialist role combines customer onboarding, project coordination, requirements gathering, and implementation support.

You will translate client needs into an organized launch plan, coordinate internal teams, and keep customers informed along the way. The role suits an experienced specialist who can manage several implementations while making complex steps easy to understand.

Responsibilities

• Lead implementation kickoff discussions and document customer goals and requirements.
• Build project plans with clear milestones, owners, dependencies, and launch criteria.
• Coordinate account setup, configuration, and data preparation with the appropriate teams.
• Track issues, risks, and scope changes and communicate their impact promptly.
• Support user acceptance testing and confirm that launch requirements are met.
• Deliver client training and create practical implementation documentation.
• Coordinate the handoff to customer success or support after launch.
• Use client feedback and implementation metrics to improve the onboarding process.

Requirements

• Relevant experience in client implementation, customer onboarding, or project coordination.
• Ability to manage multiple timelines and communicate clearly with customers and internal teams.
• Experience gathering requirements, documenting workflows, and resolving implementation issues.
• Comfort using CRM, project-management, and spreadsheet tools.
• Ability to explain product or process details to nontechnical users.
• Organized follow-through, sound judgment, and collaborative problem-solving.