SUMMARY: The Client Manager (aka, Senior Client Service Specialist) is an integral part of the team. They perform support to Financial Advisors in meeting needs of the clients. Performs a wide array of duties ranging from administrative activities, such as opening new accounts and performing account maintenance, providing extensive customer service to clients, including meeting with them and assisting with required paperwork. This position requires the SIE and Series 7 top off licenses.
ESSENTIAL RESPONSIBILITIES: The day-to-day duties of the Client Manager include, but are not limited to:
- Prepare documents for account opening, transfer of assets, distribution and meet with clients to review any documents and obtain required signatures.
- Places trades (buy/sell) and completes necessary documentation to handling processing.
- Establishes online access to account software or other websites.
- Review software for any account withdrawals, insufficient funds for periodic distributions, including RMDs(required minimum distributions) and outgoing transfers.
- Review the CRM (Client Relationship Management) dashboard daily to identify items that need to be addressed
- Handle client communication and act as needed (ACH, deposit & withdrawal instructions, cost basis information, tax reporting questions and signature attainment when needed.
- Communicate with Financial Advisor on all account changes, trades, etc.
- Document all actions in the CRM (Client Relationship Management) database.
- Utilize proprietary and industry financial planning tools/software.
- Develop client relationships, which includes ongoing and regular client contact and communications.
- Work with support staff in preparing documents, greeting clients, scanning, or answering phones.
- Adhere to all industry regulations and stay abreast of updates and changes.
- Plan and attend periodic client functions.
- Other duties as required.
QUALIFICATIONS: The Client Manager must be independent, motivated, pro-active, and focused. Must be able to operate in a fast-paced environment while being detail oriented. Critical to the enhancement of the client experience by focusing on servicing and growing the business.
EDUCATIONAND EXPERIENCE: A bachelor's degree in business or a related field is preferred. A minimum of 5+ years of administrative experience in a professional office is required. At least 5 years of experience in financial services or banking is desired. SIE and Series 7 top off licenses are required.
KNOWLEDGE, SKILLS & ABILITIES: To ensure success in this position, the Client Manager must possess the following:
- Must be proficient with Microsoft Office Suite and can work with various database and financial software, and solid internet research capabilities.
- Experience utilizing a CRM (Client Relationship Management) database.
- Must be able to work within a team environment.
- Strong people skills, and able to relate to clients, vendors, and all Associates.
- Excellent written and oral communication skills.
- Possess excellent problem-solving skills.
- Excellent organization and time management skills.
- A mature attitude and professional presentation.
- Able to be proactive and a self-starter.
- Contribute to process improvement and enhancing the client experience.
- Strong understanding of the planning process and broad knowledge of financial services industry.