Client Relations Representative-Forest City, NC

We're Hiring! Client Relations Representative Headquarters King Law Offices, PC Location: Forest City, NC Position: Full-Time | MondayFriday, 8:00 AM5:00 PM Work Environment: On-Site About the Opportunity King Law Offices is seeking an experienced, motivated, and highly organized Client Relations Representative to join our Headquarters team in Forest City, NC. This is a dynamic, fast-paced position that goes well beyond traditional receptionist responsibilities. While serving as a primary point of contact for clients and visitors, this individual will also play an important role in daily office operations, client support, administrative projects, and assisting our legal teams. The position includes both administrative responsibilities and certain billable client-related tasks, requiring strong attention to detail, accurate timekeeping, and the ability to manage competing priorities. We're looking for a dependable, proactive professional who enjoys working with people, takes initiative, and thrives in an environment where no two days are exactly alike. Key Responsibilities Provide exceptional customer service as a primary point of contact for clients, visitors, and incoming calls.Manage client communications, including telephone inquiries, in-person interactions, and client portal correspondence.Process incoming and outgoing mail, scan documents, maintain electronic records, and ensure correspondence is routed appropriately.Assist clients with document signings, payments, and other office-related needs.Process client payments, prepare daily deposits, and follow established accounting procedures.Support daily headquarters operations, including opening and closing procedures, office organization, and supply management.Assist firm leadership with administrative projects, scheduling, travel arrangements, events, and other operational needs.Maintain referral information and assist with the firm's referral program.Support attorneys and legal teams with assigned client-related tasks, including responsibilities that may qualify as billable work.Accurately document work performed and maintain billable and non-billable time entries in accordance with firm procedures.Collaborate with the Headquarters team, Client Experience team, and other departments to ensure efficient operations and a consistent client experience. Qualifications Previous customer service experience is required.Proficiency in Microsoft Office, including Outlook, Word, and Excel, is required.Excellent written and verbal communication skills.Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.High attention to detail, accuracy, and follow-through.Ability to work independently, anticipate needs, and take initiative.Professional, friendly, and composed demeanor, even in challenging situations.Strong technology skills and willingness to learn new systems.Dependability, accountability, and a team-oriented attitude.Previous experience in a professional office or legal environment is preferred. What Success Looks Like The ideal candidate is someone who sees the bigger picture, recognizes what needs to be done, and takes ownership of their responsibilities. This position requires more than answering phones and greeting visitors. It calls for someone who can balance client service, office operations, administrative support, and billable assignments while maintaining professionalism and accuracy. The ability to adapt quickly, prioritize effectively, and remain organized in a busy, constantly changing environment is essential. The Client Relations Representative will work closely with firm leadership and departments throughout the organization and will report directly to the Human Resources Director. About King Law King Law Offices is a growing, multi-state law firm serving clients throughout North Carolina, South Carolina, and Tennessee. We are committed to providing high-quality legal representation and exceptional client service while building meaningful relationships with the individuals and communities we serve. Our team values professionalism, accountability, teamwork, and a commitment to delivering a high standard of service. Join Our Team If you're an experienced customer service professional who thrives in a fast-paced environment, enjoys variety in your work, and wants to contribute to a growing organization, we encourage you to apply. King Law Offices, PC is an Equal Opportunity Employer.