Client Relations Specialist

Job Title: Client Support Specialist – PIP Team
Department: Client Relations
Location: Massachusetts
Employment Type: Full-Time (Entry Level)

About LaBovick Law Group

LaBovick Law Group is a purpose-driven law firm committed to fighting for the injured, the vulnerable, and the underserved. Guided by a commitment to being Warriors for Justice, the firm blends aggressive advocacy with compassionate client care. The culture is bold, innovative, and people-centric with cutting-edge technology to deliver an exceptional experience for clients, partners, and the community.

About the Role

Are you detail-oriented, organized, and passionate about providing exceptional client service? Join our growing PIP (Personal Injury Protection) team as a Client Support Specialist, where you’ll play an important role in helping our medical provider clients obtain timely payment from insurance carriers for services rendered under the PIP statute.

This position offers a great balance of remotework and travel—you’ll spend approximately 40% of your time visiting client sites, cultivating relationships, and ensuring documentation accuracy. Travel expenses are fully reimbursed in accordance with Firm policy.

What You’ll Do

Data Collection

• Partner with the Client Relations team to organize and pull patient files for Demand preparation.

• Upload patient files received via email into our Demand Central platform.

• Contact medical providers to gather missing documentation needed for proper file completion.

• Obtain relevant documentation for cases progressing to litigation.

• Respond promptly to client and internal inquiries via email and phone.

• Research new medical providers and insurance carriers to confirm accurate information.

Data Processing

• Prepare and assemble provider files, including patient records and correspondence.

• Review and verify demographic data entered in the Demand Management System.

• Upload and maintain electronic documents within file management systems.

• Ensure new providers are correctly established in both Demand and Case File Management databases.

Client Maintenance & Reporting

• Prepare monthly, quarterly, and annual client reports and communications for distribution.

• Review and refresh new Personal Injury client reports for Demand readiness.

• Coordinate with the Client Experience Manager to transition new client files for ongoing support.

• Assist in delivering reports and maintaining accuracy in client data.

• Review monthly metrics with the Client Experience Manager to ensure precision in reporting.

What You’ll Bring

• Strong attention to detail and organizational skills.

• Excellent written and verbal communication abilities.

• Comfort traveling up to 40% of the time to meet with providers and clients.

• Proficiency in Microsoft Office Suite; comfort learning new systems.

• 1–3 years of administrative, client relations, or documentation experience.

• Background in insurance, medical billing, or legal documentation (preferred).

• Positive, team-oriented mindset with a dedication to client success.

Why You’ll Love Working Here

• Collaborative culture that values accuracy, professionalism, and client focus.

• Opportunities for career growth and skill development.

• Competitive compensation and travel reimbursement for all approved business travel.

• Comprehensive benefits package and supportive leadership team.

If you enjoy combining hands-on client engagement with behind-the-scenes organization and problem-solving, this is the perfect opportunity to grow your career with us. Apply today!