Client Relations Supervisor

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Join a Prestigious Corporate Law Firm

Opensity Solutions is seeking a polished, service-driven Client Relations Supervisor to lead a high-performing workplace services team within a premier corporate law firm in Washington, DC. This is an excellent opportunity for an experienced leader who thrives in a professional environment and is passionate about delivering exceptional client service.

As the Client Relations Supervisor, you will oversee a team of approximately six employees across multiple service lines, ensuring operational excellence, client satisfaction, and a seamless workplace experience. The ideal candidate has a proven history of leading teams, developing talent, and maintaining strong client relationships in a corporate, legal, hospitality, or professional services environment.

• Position: Opensity Solutions Client Relations Supervisor
• Location: Washington, DC 20006
• Schedule: Monday – Friday | 9:00 AM – 6:00 PM
• Pay Rate: $34.00 – $35.00 per hour

Key Responsibilities

• Supervise, coach, and develop a team of Client Relations Specialists and workplace services professionals.
• Foster a culture of accountability, professionalism, and exceptional customer service.
• Build and maintain strong relationships with clients, serving as a trusted point of contact.
• Ensure service delivery meets or exceeds client expectations and established service level agreements.
• Address client concerns promptly and effectively, providing timely resolutions.
• Monitor daily operations across multiple service lines and identify opportunities for improvement.
• Conduct team meetings, performance evaluations, and ongoing training initiatives.
• Collaborate with leadership to implement process improvements and enhance the client experience.
• Maintain accurate reporting, staffing schedules, and operational documentation.

Service Lines Supported

• Reception
• Hospitality
• Records Management
• Office Services

Qualifications

• Minimum of 3 years of supervisory or management experience leading a team in a corporate office, law firm, hospitality, or professional services environment.
• Demonstrated experience managing employee performance, coaching team members, and driving service excellence.
• Strong client-facing experience with the ability to build relationships at all organizational levels.
• Exceptional communication, interpersonal, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and workplace technology platforms.
• Professional appearance and demeanor with a commitment to delivering a five-star client experience.

What We're Looking For

• Proven leadership experience with direct reports.
• Strong decision-making and conflict-resolution skills.
• A customer-focused mindset and passion for service excellence.
• Ability to motivate teams and create a positive, collaborative work environment.
• Experience in legal, corporate, hospitality, facilities, or workplace services environments is highly preferred.

If you are an experienced leader who enjoys building strong teams, developing client relationships, and delivering exceptional workplace experiences, we encourage you to apply today.

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.