Accidental Death and Dismemberment (AD&D), Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer Training, Data Collection, Develop and Maintain Customers, Documentation, Establish Priorities, Flexible Spending Accounts, High School Diploma, Insurance, Intellectual Property (IP), Life Insurance, Microsoft Office, Onboarding, Operations Guidelines, Problem Solving Skills, Process Improvement, Product Programs, Recruiting/Staffing Agency, Sales Management, Salesforce.com, Service Delivery, Trend Analysis, Willing to Travel
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:
This role is a member of the Account Management team, dedicated to ensuring clients achieve their desired outcomes and remain satisfied with our services. This role is focused on proactive support, issue resolution, and retention, acting as the first line of defense in maintaining strong client relationships.
Responsibilities:
- Serve as a customer advocate and integral support role, ensuring prompt and accurate resolution of client issues and inquiries.
- Proactively monitor client accounts to identify potential challenges before they impact satisfaction.
- Collaborate with clients to understand their goals, usage patterns, and feedback, driving continuous improvement in service delivery.
- Track and expedite resolution of product, development, and invoice-related issues, keeping clients informed throughout the process.
- Ensure operational guidelines are followed for background report processing and compliance.
- Update client and applicant documentation accurately and promptly, maintaining transparency.
- Capture and report data trends highlighting areas for improvement.
- Develop and maintain long-term business partnerships, fostering trust and loyalty.
- Deliver reliable, responsive service and communicate effectively with customers, always prioritizing their success.
- Assist in onboarding new clients, ensuring a smooth transition and early engagement.
- Support client training and education initiatives to maximize product adoption and value.
Qualifications:
Travel Requirement:
Travel: When required
Education & Experience:
- High School Diploma required; Bachelor’s Degree a plus.
- Background screening or related field experience a plus.
- 3+ years in client/customer service, preferably in a customer success environment.
- Experience with Microsoft Office Suite; Salesforce CRM a plus.
What do we offer:
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.