Client Relationship Manager

Are you a relationship-builder who thrives on turning warm leads into long-term partnerships?

ZIO is seeking a proactive, detail-oriented Client Relationship Manager to help us manage and grow our expanding sales pipeline. As a key member of our Sales and Marketing team, you'll work alongside our Business Development lead to move qualified opportunities through the sales funnel and ensure alignment between client needs, technical solutions, and project execution.

You’ll partner closely with engineering, project management, and service teams to ensure client expectations are not only met—but exceeded. If you're organized, client-focused, and skilled at closing complex deals, this is your opportunity to join a growing team at the forefront of smart building technology.

Key Responsibilities

• Own and manage qualified leads through the full sales lifecycle—from discovery to signed proposal
• Build and nurture trusted relationships with clients, becoming their go-to partner for new projects and service needs
• Conduct discovery meetings to understand client goals, budget constraints, and timeline requirements- uncover the “why” behind client requests and identify authority
• Collaborate with our technical team to develop solution-aligned proposals
• Present and close new business opportunities working with the technical team to develop scope overviews and documents.
• Accurately track and report activity in CRM; maintain updated pipeline and forecasting data
• Grow existing accounts by identifying future opportunities, including ongoing support contracts
• Support Business Development and Marketing efforts through events, campaigns, and referrals
• Stay informed on AV, lighting, and controls industry trends to provide strategic recommendations to clients

Required:

• 5+ years of experience in B2B consultative sales, account management, or client-facing project roles
• Proven ability to manage a multi-stage sales process with complex stakeholders and long timelines
• Exceptional communication, presentation, and interpersonal skills
• Experience using CRM tools (e.g., HubSpot, Salesforce) and Microsoft 365 (especially Teams and SharePoint)
• Strong organizational skills and the ability to manage multiple opportunities concurrently

Preferred:

• Experience in AV, lighting, controls, IT, or construction-related industries
• Familiarity with design-build or construction workflows (submittals, coordination, procurement)
• Bachelor's degree in Business, Communications, or a related field

 Step 1: Write a brief cover letter and answer the following questions.