Client Sales Specialist — Hospitality Career Transition

About Us

At Alonso & Alonso, we provide personalized attention and services tailored to each client's specific needs. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Essential Responsibilities and Duties

• Client Engagement: Understand clients' needs, build rapport, recommend appropriate products or services, and deliver presentations.
• Sales Process Management: Managing the sales cycle from lead receipt to closure, including following up on leads, negotiating terms, and closing contracts.
• Relationship Building: Cultivating strong relationships with clients that ensure strong support, satisfaction, repeat business, and referrals.
• Sales Reporting: Maintaining accurate records of sales activities and customer interactions in CRM software.
• Time Management: Effectively prioritizing tasks to meet deadlines and manage multiple client interactions within a fast-paced environment.
• Schedule Flexibility: Adapting to a dynamic work schedule that may include occasional evenings, weekends, or travel to accommodate client needs or attend events.
• Maintaining strong client relationships to ensure future sales.
• Highly motivated and target-driven, with a proven track record in sales.
• Excellent presenting, negotiation, and communication skills.
• Prioritization, time management, and organizational skills.
• The ability to connect with clients and empathize with them regarding difficult circumstances.
• Willingness to travel as needed or attend company events.

Required Qualifications

• A proven sales track record is required.
• A high school diploma or equivalent is required for this position.
• Additional education in customer service, sales, or a related field can be beneficial.
• Prior experience in customer service or sales support is needed.
• Proficiency in basic computer skills and office software (e.g., Microsoft Office suite).
• Excellent communication skills and a professional demeanor when interacting with clients.

Key Performance Indicators

• Quality Assurance (QA) Score ( greater than or equal to 85% Monthly): Maintain an average monthly QA score of 85% or higher on evaluated inbound/outbound calls, measured via CRM scorecards to ensure script adherence, professional communication, and strict compliance with non-attorney/UPL boundaries.
• Gross Conversion Rate ( greater than or equal to 40% Monthly): Convert at least 40% of all qualified, assigned leads into booked attorney consultations each month, measured in the CRM to drive sales pipeline performance and target goals.
• Does Not Qualify (DNQ) Rate ( greater than or equal to 12% Monthly): Maintain a monthly DNQ rate of 12% or lower, tracked through CRM disposition logging to ensure accurate lead screening, prevent premature lead rejections, and enforce proper attorney escalations.

Work Environment

• Full-Time
• On-site Position
• Collaborative, mission-driven culture with a fast-paced startup dynamic.
• Salary and Benefits
• Salary Rate: $62k annually
• Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Mental health support
  • Continuing education allowance

Application Process: You may apply on our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso