Client Service Agent

Do you like helping people? Are you the person friends call when they need something figured out?

If so, keep reading.

My name is Leland Fallon. I own Fallon Insurance Agency, a AAA agency here in Oshkosh, and Im hiring a Client Service Agent to join our office.

When our clients call, they usually need something. Maybe they bought a new car, maybe they have a question about their bill, or maybe they just want to know theyre covered. This job is about taking care of those people and making sure they hang up feeling better than when they called.

A little background on us. Before opening with AAA, I built an insurance book of about $1.6 million in around 18 months. Our agency earned the Blue Vase award, made Toppers Club, and finished #1 in our district. Now we represent AAA, a name most families already know and trust.

Heres what we care about:

People. You dont need insurance experience. We care more about attitude than background. If youre coachable, dependable, and you like people, we can teach you the rest.

Systems. Every role here has a written playbook, so you wont be left guessing. Youll know what a good day looks like and how to get there. If you see a better way to do something, tell us. We change things when theres a better way.

Growth. Zig Ziglar said you can have everything in life you want if you will just help enough other people get what they want. We believe that, and we run the agency that way.

Pay. Base pay is $40,000 to $45,000 a year depending on experience, plus commission on every policy you sell and bind. After 90 days, the agency pays half of your employee-only premium for medical, dental, or vision. Youre eligible for our 401(k) after one year.

Questions you might have:

Do I need insurance experience?

No. Well train you.

Do I need a license?

Not to apply. Well pay for your licensing and help you prepare for the state exam. Most people finish in about 30 days, and youre paid the whole time.

What are the hours?

Monday through Friday, 8 a.m. to 5 p.m. Your weekends are yours.

Is this remote?

No. Youll work in our office on Witzel Avenue in Oshkosh.

Whats the team like?

We work hard and we cheer each other on. When someone has a big day, we celebrate it. When someone has a rough one, we help them through it.

Salary Range: $40000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Responsibilities

A typical day looks like this:

Start the morning with our team huddle.

Welcome new clients and walk them through their coverage.

Handle policy changes, take payments, and answer questions by phone and email.

Review clients policies and recommend AAA memberships and coverage that fit their needs.

Quote, sell, and bind policies when a client is ready.

Help our sales team so they can spend more time with new families.

Keep clear notes so anyone on the team can pick up where you left off.

1. You enjoy helping people.
2. You take coaching well and want to learn.
3. You communicate clearly on the phone and in writing.
4. You show up on time, every day.
5. Youre comfortable on a computer and can learn new software.
6. Youre willing to get your Wisconsin Property and Casualty license within 30 days of hire, plus any other state licenses we need. Well support you the whole way.
7. Youre authorized to work in the United States