Client Service Assistant (Entry-Level)

About the Role

We are looking for a professional and customer-focused Client Service Associate to join our Charlotte, NC team. This entry-level role is ideal for individuals who enjoy helping clients, building strong communication skills, and working in a fast-paced environment.

The Client Service Associate will support daily client interactions, assist with account coordination, and help maintain a positive customer experience.

Key Responsibilities

• Assist clients with questions, service information, and account support
• Support scheduling, documentation, and administrative coordination
• Help resolve basic client concerns and escalate issues when necessary
• Maintain accurate records of client interactions and updates
• Collaborate with internal departments to ensure quality service
• Follow company customer service and communication standards

Qualifications

• High school diploma or equivalent required
• Strong interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Ability to work well independently and within a team
• Basic computer and data entry skills
• Previous customer service experience is a plus but not required

What We Offer

• Competitive pay: $18 - $27 per hour (based on experience)
• Paid training provided
• Opportunities for career advancement
• Professional and team-oriented work environment
• Stable full-time hours

Equal Opportunity Employer

We value diversity and are proud to provide equal employment opportunities to all applicants and employees.