Client Service Associate

Axelon Services Corporation

  • Chicago, IL
  • 30+ days ago
  • $26.59–$27.58 Per Hour
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Skills

  • Advertisingunmatched
  • Benchmarkingunmatched
  • Cash Flowunmatched
  • Contract Requirementsunmatched
  • Corporate Communicationsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Support/Serviceunmatched
  • Fee Scheduleunmatched
  • Onboardingunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Risk Managementunmatched
  • Service Deliveryunmatched
  • Strategic Planningunmatched
  • Time Managementunmatched

Description

Summary:

  • Location: Chicago, IL
  • Work Mode: Hybrid

Responsibilities:

  • Assist in the coordination of company transitions activity (i.e., onboarding, offboarding) in close partnership with relevant business partners.
  • Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, company agreements, etc.).
  • Assist team members to ensure ongoing company contractual obligations are being met.
  • Support the fulfillment of ad-hoc company inquiries and requests.
  • Facilitate and oversee company cash flow requests to ensure proper handling.
  • Help manage company communications to ensure timely and proactive updates are provided.
  • Proactively anticipate company needs and assist in the development of strategies for meeting and exceeding those needs.
  • Update and maintain company and authorized third-party contact information via CRM application.
  • Support company meeting preparation by facilitating the creation of materials.
  • Help identify, escalate, and resolve problems for any issues affecting the company experience.
  • Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional company service.
  • Assist in the preparation of weekly, monthly, and quarterly company reports and presentations to be delivered to clients.
  • Support the completion of due diligence and company questionnaires.

Requirements:

  • University degree preferred.

Numbers & Facts

LocationChicago, IL
Salary$26.59–$27.58 Per Hour

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