Client Service Associate

About Lorygen Group 

Lorygen Group is committed to helping businesses create positive customer experiences through professional service and meaningful engagement. We value teamwork, communication, and continuous professional development.

Position Summary

Harvest Advertising Inc. is looking for a service-oriented Client Service Associate to assist clients with routine requests, provide information about available services, and help coordinate follow-up activities. The ideal candidate is approachable, organized, and committed to helping clients receive timely and accurate support.

Responsibilities

• Respond to client questions and provide clear information about company services.
• Assist with routine service requests and identify appropriate next steps.
• Communicate with internal team members to help address client needs.
• Maintain accurate records of client interactions and follow-up items.
• Help coordinate updates and ensure outstanding requests are directed to the right person.
• Listen to client feedback and communicate recurring concerns to the team.
• Build positive professional relationships through courteous and consistent communication.
• Follow company procedures when handling client information and service requests.
• Support general client service activities as needed.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused attitude and a helpful, professional approach.
• Good organization and attention to detail.
• Ability to prioritize tasks and follow through on commitments.
• Practical problem-solving skills and willingness to learn.
• Ability to work effectively with colleagues across different responsibilities.
• Previous client service or customer support experience is an advantage but not required.

Benefits

• Training and guidance for role-specific responsibilities.
• Opportunities to develop relationship-building and service skills.
• Supportive team environment.
• Professional development and potential career advancement.