Client Service Associate & Operations Specialist Location: Littleton, CO / Morton, IL / Maumee, OH | Full-Time Be the Connection. Drive the Details. Elevate the Client Experience. Are you a detail-oriented financial services professional who thrives on building relationships, solving problems, and keeping operations running smoothly? Join a growing wealth management practice where exceptional client service and operational excellence go hand in hand. This opportunity is ideal for someone who enjoys working closely with Financial Advisors, supporting clients throughout their financial journey, and ensuring every detail is handled with accuracy and care. You'll play an essential role in delivering a seamless client experience while helping strengthen the processes and systems that support a growing organization. What You Will Do - Serve as a primary point of contact for clients, providing responsive, professional, and personalized service.
- Support Financial Advisors with daily client service requests, meeting preparation, follow-up, and ongoing relationship management.
- Assist with onboarding new clients, opening accounts, and maintaining existing brokerage, advisory, retirement, and insurance accounts.
- Process and monitor account transfers, rollovers, deposits, withdrawals, distributions, beneficiary updates, and other account-related transactions.
- Prepare, submit, and track paperwork while proactively resolving outstanding items and processing issues.
- Coordinate client meetings, prepare necessary documentation, and ensure timely follow-up on action items.
- Maintain accurate client records, CRM information, workflows, and electronic documentation.
- Communicate and coordinate with custodians, broker-dealers, insurance providers, and internal teams to resolve client needs.
- Monitor outstanding requests and ensure commitments are completed accurately and on time.
- Identify opportunities to improve administrative workflows, operational procedures, and the overall client experience.
- Help develop and maintain internal processes as the practice continues to grow.
- Handle sensitive financial and personal information with discretion and professionalism.
What You Will Bring - 2+ years of experience in financial services, wealth management, financial planning, client service, or financial operations.
- Experience supporting Financial Advisors or working directly with financial services clients.
- Familiarity with account opening, transfers, rollovers, money movements, and routine account maintenance.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Experience using CRM systems and maintaining accurate client records.
- Strong follow-through and the ability to manage multiple priorities in a fast-paced environment.
- A client-first mindset and a commitment to delivering a high-quality service experience.
- The ability to handle confidential information responsibly and professionally.
- A collaborative attitude and the ability to work independently while supporting a team.
What Will Set You Apart - A bachelor's degree in business, finance, or a related field.
- Experience supporting multiple Financial Advisors and managing competing client service priorities.
- Familiarity with both broker-dealer and Registered Investment Adviser environments.
- Experience with Redtail CRM or similar financial services CRM platforms.
- Experience with Charles Schwab custodial systems and service platforms.
- Knowledge of brokerage, advisory, retirement, and insurance account processes.
- Experience improving workflows, documenting procedures, or streamlining operational processes.
- Comfort using technology and AI tools responsibly to improve productivity and service delivery.
- The ability to anticipate client and advisor needs before they become problems.
- A proactive, solutions-oriented approach and a genuine interest in contributing to the long-term success of a wealth management practice.
Benefits & Rewards - Competitive Compensation: Salary based on experience, qualifications, and responsibilities.
- Health Insurance: Employer contribution toward medical insurance.
- Dental and Vision: Coverage options to support employee well-being.
- Retirement Savings: 401(k) plan with an employer matching contribution.
- Paid Time Off: Approximately three weeks of PTO and nine paid holidays.
- Professional Development: Potential educational reimbursement and opportunities to expand financial services knowledge and professional skills.
- Career Advancement: Opportunities to grow responsibilities and develop a long-term career in wealth management.
- Collaborative Environment: Work alongside professionals who value teamwork, client relationships, and continuous improvement.
- Additional Incentives: Potential firm-wide profit sharing and other incentive opportunities, subject to applicable eligibility and plan terms.
Why This Opportunity? This is more than an administrative position. It's an opportunity to become a trusted resource for clients and Financial Advisors while helping deliver the high level of service that supports lasting client relationships. If you're organized, relationship-driven, proactive, and passionate about helping people, this opportunity offers the chance to make a meaningful contribution while growing your career in wealth management.
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