Client Service Manager ELH - RTP 2027

As a Client Service Manager, you will provide clients with total account system support, establishing, maintaining, and improving the client relationship regarding all aspects of the contracted services. You will act as the single interface with the client for the readiness and execution of the operations necessary to run the contract.

Your primary responsibilities will include:

• Deliver Client Support: Provide total account system support to clients, understanding their business targets, strategies, and requirements, and ensuring contracted services meet these objectives.
• Maintain Client Relationship: Establish, maintain, and improve the client relationship, building trust and improving client satisfaction through regular communication and issue resolution.
• Supervise Service Delivery: Oversee the implementation and delivery of contracted services, ensuring service levels are met and identifying opportunities for improvement.
• Manage Contract Deliverables: Track and report on contract deliverables, including maintenance operations and client maintenance operations, to ensure contractual conformity.
• Develop Action Plans: Create and implement action plans to improve service quality and client satisfaction, coordinating with Client and IBM resources to ensure efficient service delivery.