Client Service Manager III

We are seeking a Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.  

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your clients 
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within your Gallagher systems.
• Use Gallagher's technology to improve productivity and quality.

Skills for Success:

• Previous commercial lines insurance knowledge and experience managing client relationships.
• Ability and desire to deliver an exceptional client experience
• Develop a professional rapport with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.   
• Must have a Property and Casualty License                                                                           

          Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
  
  Behaviors:
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)