Client Service Representative (CSR) - Chicago, Neiman Marcus

TASKS AND RESPONSIBILITIESEnsure that each customer receives outstanding service by providing a friendly and welcoming environment which includes greeting and acknowledging customers maintaining housekeeping standards having solid product knowledge and all other aspects of customer service.Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.Use proper telephone etiquette when answering the phone taking messages answering customer inquiries and when transferring calls.Assist in packing or wrapping customers merchandise.In partnership with Boutique Leadership Team manage all customer exchanges or returns.Communicate customer requests and feedback to management.Accurately complete all opening and closing procedures including securing all cash and receipts.Maintain orderly appearance of register area and keep supplies stocked.Assist in floor moves merchandising display maintenance and housekeeping.Provide support when needed to the selling floor.Participate in all inventories.Help solve problems and make informed suggestions that affect the service and productivity of the cash wrap area.Support in general Boutique operational tasks including safety and security policy and procedures receiving product and other operational tasks as needed.