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Client Service Representative (Front Desk)

Tasks Unlimited

Minneapolis, MN

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JOB DETAILS
SALARY
$26–$28.50 Per Hour
SKILLS
Administrative Skills, Billing, Calendar Management, Communication Skills, Community and Social Services, Computer Skills, Computer Software, Corporate Compliance, Corporate Policies, Corrective Action, Customer Support/Service, Deductive Reasoning, Detail Oriented, Documentation, E Programming Language, Establish Priorities, Hand Tools, Identify Issues, Insurance, Interpersonal Skills, Mail Processing, Microsoft Office, Microsoft Windows System Internals/Programming, Multitasking, Operations Processes, Options Analysis, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Psychology, Service Delivery, Social Work, Team Building, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
Minneapolis, MN
POSTED
Today
Employees are encouraged to bring their authentic, original, and best selves to work. We'll never discriminate against anyone's background or creed. If you're good at what you do, we want you to do it at Tasks Unlimited.

 
 This position qualifies for a $2,000 new hire bonus!

Position Summary
The Client Service Representative performs duties related to our services and operations, including greeting and checking in visitors, answering phones, supporting our teams, and establishing and assisting in operational processes. The ability to work in a fast-paced environment and complete multiple different tasks, and switch gears, when necessary. This position has duties that have a regular deadline. The person in this position is responsible for facilitation and coordination of communication between clients, visitors, our multiple service teams, and other staff, while maintaining a warm and welcoming presence at the front desk of our primary office location.

Essential Job Functions
Facilitation, coordination, tracking, processing, and general office assistance (100%)
  • Answer phones and direct the callers to another service team/staff or directly and appropriately addressing the caller's needs 
  • Warmly greet and welcome clients and visitors upon arrival, sign them in
  • Obtain information from clients, including changes in insurance information, photo identification, and other necessary data
  • Coordinate with clients and other parties to gather admission paperwork and required forms, as well as provide policies, service information, and legally required documents as needed
  • Upload and enter documentation into our Electronic Health System and Client Database
  • Promote, support, and maintain a tidy and organized office and front desk area
  • Assist with scheduling appointments with clients
  • Reach out to clients with reminders of upcoming appointments and events, as well as to coordinate completion of required and/or missing paperwork
  • Assist management with special projects
  • Assist with office mail and fax tracking and distribution
  • Collaborate with teams and staff to ensure smooth operations and excellent service delivery

Physical Demand
Frequency/Requirement

Sit
Frequently

Stand
Occasionally

Walk
Occasionally

Reach with hands and arms
Occasionally

Stoop, kneel, or crouch
Occasionally

Lift and carry
Up to 25 pounds occasionally

Communicate effectively in person and by telephone
Frequently

Use hands for typing and general computer work
Frequently





Work Environment and Equipment
Work is performed primarily in an office setting. Regular use of standard office equipment is required, including a computer, telephone, copier, and printer. This position may also require use of agency vehicles, a personal vehicle, hand tools, janitorial equipment, internal databases, and Microsoft Office applications.

Direct Reports
None

Qualifications
Education and Experience
Required
  1. Proven experience in a front desk or receptionist role.
  2. Strong organizational skills with the ability to prioritize tasks effectively.
  3. Proficiency in phone systems and computer software, with a high level of computer literacy.
  4. Excellent time management skills to handle varied responsibilities efficiently.
  5. Strong communication skills, both verbal and written, with attention to detail.
  6. Ability to maintain a professional demeanor and be a positive forward-facing representative of Tasks.
  7. General understanding of mental illness or experience interacting with unhoused.
  8. Maintain confidentiality of sensitive information in compliance with company policies.
Preferred
  1. Experience working with diverse populations in a clinical or social services setting.
  2. Experience handling billing and insurance processes is a big plus.

Knowledge Areas
  • Psychology – Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
  • Sociology and anthropology – Group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
  • Documentation and compliance – documentation standards and recordkeeping requirements including document control (templates/versioning, file organization, retention), confidentiality practices, and ongoing monitoring to align with contractual, regulatory, and agency requirements
  • Safety and security – Relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

Skills
  • Social perceptiveness – Being aware of others’ reactions and understanding their responses
  • Active learning – Understanding the implications of new information for both current and future problem-solving and decision-making
  • Time management – Managing one’s own time and the time of others
  • Coordination – Adjusting actions in response to the actions of others
  • Monitoring – Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
  • Complex problem solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Service orientation – Actively looking for ways to help people

Abilities
  • Oral comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Oral expression – The ability to communicate information and ideas in speaking so others will understand
  • Written comprehension – The ability to read and understand information and ideas presented in writing
  • Deductive reasoning – The ability to apply general rules to specific problems to produce answers that make sense
  • Professionalism – Maintaining appropriate professional boundaries
  • Establishing and maintaining interpersonal relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time
  • Communicating with supervisors, peers, or subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in writing, by email, or in person
  • Getting information – Observing, receiving, and obtaining information from all relevant sources
Anticipated Pay Range
$26 - $28.50 per hourTasks Unlimited has always been, and always will be, an Equal Opportunity Employer with a commitment to a diverse and inclusive workplace. Tasks does not discriminate on the basis of any status protected by applicable federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Tasks will provide reasonable accommodation to applicants with physical and mental disabilities; we are a drug-free workplace. Tasks participates in the E-Verify program for all applicants.

About the Company

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Tasks Unlimited

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