Client Service Representative

VCA Veterinary Specialty and Emergency Center of Kalamazoo is a 24/7/365 emergency, critical care and specialty practice, located in Portage, MI.  We are seeking an Experienced Client Service Representative to join our team Full-time.

Are you searching for more work life balance?  We support wellness, and the ability to work on a flexible schedule.  VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Technician career has to offer. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

Client Service Representative Duties:

• Customer service functions such greeting clients and handling multi-line telephones
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical related pet care
• Managing medical records, charts, reports and correspondence
   

Potential Schedule: Day, Evening, and Weekend shifts available

Compensation: $18 – 21 / hr based on skill set and experience

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Willingness to work non-traditional hours, including nights, weekends and some holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
   

VCA Total Reward Benefits Package:

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Medical, Dental & Vision
• Career development programs
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Infertility benefits
• Competitive wage

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen.
In this position you will be supporting our Doctors team by creating a positive, low-stress atmosphere for our clients and patients. 

Why You Should Consider Us

            Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged.

            We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

Ready to grow with a collaborative and supportive team?

Apply now- We look forward to hearing from you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.