Veterinary Client Service Representative (Full-Time)

Location: White Lake, MI
Hospital: VCA White Lake Animal Hospital
Position Type: Full-Time

About Us

Join our passionate team at VCA White Lake Animal Hospital! We are a thriving, busy 3-doctor general practice operating out of a brand-new, state-of-the-art facility in White Lake, MI. We are looking for an energetic, dependable, and pet-loving Client Service Representative to serve as the welcoming face and voice of our hospital.

Key Responsibilities

• Client & Patient Care: Warmly greet clients and pets, manage check-in/check-out, and maintain an organized, welcoming reception area.
• Phone & Scheduling: Answer multi-line phones promptly, schedule appointments, and coordinate doctor schedules with a friendly, service-oriented attitude.
• Client Education: Guide clients on basic wellness care, vaccine protocols, and routine parasite prevention.
• Financial & Record Handling: Present treatment estimates, collect and balance payments, and maintain accurate electronic patient charts.
• Team Collaboration: Work closely with doctors and technicians to ensure smooth appointment flow, prescription refills, and clear communication.

What We’re Looking For

• High school diploma or equivalent.
• Customer-facing experience (veterinary, medical, retail, or hospitality backgrounds are all welcome!).
• Strong interpersonal and communication skills with a team-first mindset.
• Ability to multi-task effectively in a fast-paced environment.
• Comfort handling computers and practice software.
• Ability to stand, bend, and lift up to 40 lbs as needed throughout the day.

Benefits & Perks

• Competitive compensation and clear paths for career growth.
• Comprehensive health coverage: Medical, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Generous pet care discounts for your own four-legged family members.
• Paid Time Off (PTO), paid holidays, and uniform allowance.
• Continuing education opportunities and dedicated mental wellness support (EAP).

Apply Today!

Step into a modern hospital where your client service skills make a direct impact on pet health. Apply today to join VCA White Lake Animal Hospital!

Compensation starting at $16-$18.00 based on experience.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.