Client Services Administrative Coordinator

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Schedule - 40 Hours per week - Monday - Friday, 9AM - 5PM

Location: On-Site, Northampton, MA

Pay: $19.00 - $22.00 per hour.

Client Services Administrative Coordinator

Position Summary

The Client Services Administrative Coordinator provides administrative and clerical support to ServiceNets Client Support Department, which manages Social Security and other benefit funds on behalf of clients. The position is responsible for processing client mail, maintaining accurate paper and electronic records, supporting data entry in client financial management systems, and responding to routine inquiries from staff and clients. The work requires a high degree of accuracy, organization, and discretion, as it involves regular contact with confidential client financial and personal information.

Essential Duties and Responsibilities

• Process incoming and outgoing client mail, including sorting, opening, logging, and routing to appropriate staff.
• Maintain organized paper and electronic filing systems for client financial and benefits records.
• Prepare routine correspondence, forms, and other documents as needed.
• Assist with data entry and recordkeeping in client financial management systems.
• Respond to routine inquiries, schedule appointments, and assist staff and visitors as needed.
• Perform other administrative duties as assigned by the Rep Payee Program Manager.

Qualifications:

• High school diploma or GED required; Associates degree preferred.
• Minimum of one year of administrative, clerical, or office support experience; experience in a financial, benefits, or human services setting preferred.
• Strong organizational skills and attention to detail; ability to manage multiple tasks and deadlines accurately.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn agency financial software.
• Ability to maintain strict confidentiality of client financial and personal information in accordance with agency policy and applicable privacy laws.
• Strong written and verbal communication skills.
• Valid drivers license and reliable transportation for occasional travel between ServiceNet program sites.

Benefits and Pay:

• $19.00 - $22.00 Per Hour, paid bi-weekly.
• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.

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Want to learn more about ServiceNet?:

https://www.servicenet.org/

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ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Compensation: $19.00 - $22.00 per hour

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!

At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.