Client Services Administrator (Cherry Hill, NJ)

Cherry Hill, New Jersey

30+ days ago

Job Description

Client Services Administrator

Cherry Hill, NJ

Who We Are :
At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Client Services Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary:

Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Duties/Responsibilities:

Interacts with clients via telephone or email, to provide support and information on products or services.
Collects and enters requests for new or additional services.
Case assignments & Service Scheduling
Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Performs client satisfaction calls.
Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
Attends in-service training as required by regulation.
Adheres to all agency administrative and clinical policies and procedures.
Performs other related duties as assigned.

Requirements:

At least a year of relevant experience
Bachelor's degree is required
Salary starts at $20 per hour
Must have experience in an office setting
Must consent to and pass a formal background check including fingerprinting

Skills/Abilities:

Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Being Bilingual (Spanish Speaking) is a plus

Education:

Associate’s degree required; Bachelor’s degree preferred.
Office operations experience is required
Customer service experience is required

This is NOT an entry-level position, relevant experience is required when applying.

We are open to referrals, please inquire about when speaking with your recruiter

Note: This position is initially temporary with the potential to become permanent. Benefits will be available following 90 days of successful employment.

Numbers & Facts

Location	Cherry Hill, New Jersey
Website	https://neuropathbhc.org

Skills

Administrative Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Healthcareunmatched
Hospitalunmatched
Long-Term Careunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Outpatient Careunmatched
Project/Program Coordinationunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched

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Client Services Administrator (Cherry Hill, NJ)

Job Description

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