Client Services Associate

Are you a people person who loves solving problems, helping others, and staying organized in a fast-paced environment? We’re looking for a Client Services Associate to join our growing team and be the friendly, helpful voice of our company.

This is a great role for someone who’s detail-oriented, eager to learn, and enjoys variety in their day. No two days are exactly the same—and you’ll be at the heart of keeping our clients happy and operations running smoothly.

Essential Job Duties/Responsibilities:

• Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments.
• Respond to emails and in-person inquiries with empathy and professionalism.
• Keep calendars and conference room schedules up to date.
• Process and send documents, mailings, and office supply orders.
• Help with packaging and shipping items—and checking that deliveries arrive on time.
• Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents).
• Help customers understand our services, products, and promotions.
• Track and follow up on customer questions, concerns, or complaints.
• Represent the company at trade shows when needed.

Essential functions will be performed in the Corporate Headquarters secondary building but will also extend into all public areas of the building including but not limited to the copy room, various conference rooms, break room, library, studio, shipping room and supply rooms. In addition to the secondary corporate headquarters building, some job duties will be performed in a primary building within the same property.

Required Skills/Proficiencies:

• Strong communicator and active listener
• Friendly, professional, and approachable demeanor
• Comfortable with Microsoft Office (Outlook, Word & Excel)
• Organized and self-motivated
• 1–2 years of customer service experience preferred
• Associate’s degree a plus—but not required
• Previous sales experience helpful but not necessary

Full-Time | $22.00 – $24.00/hr | On-site – Costa Mesa, CA

Perks & Benefits:

• Health, vision, dental, and life insurance
• 401(k) with company match
• Paid vacation & holidays
• Flexible spending and health savings accounts
• Employee Assistance Program
• Room to grow, learn, and make a real impact

You'll join a collaborative and supportive team in a company that values great service, teamwork, and attention to detail. Whether you're answering phones or prepping for a trade show, your work matters and is seen.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. Thorough background check. This is a full-time position. No recruiters.