Client Services Coordinator

Fusion HCR Is Hiring - Client Services Coordinator
Location: Birmingham, Alabama
Work Arrangement: On-site
Employment Type: Full-time

Overview
Fusion HCR is seeking a Client Services Coordinator to manage client communication, coordinate service requests, and support internal teams with administrative and project-related activities. This position will help ensure that client needs are understood, requests are accurately documented, and commitments are followed through to completion.The ideal candidate is professional, detail-oriented, adaptable, and comfortable managing multiple priorities. Success requires strong communication skills, sound judgment, proactive follow-up, and the ability to remain calm while addressing questions or concerns. The coordinator will interact with business clients, gather information, provide status updates, assist with scheduling and project preparation, and help maintain an exceptional overall service experience.Key

Responsibilities

• Serve as the first point of contact for client inquiries by phone, email, and other communication channels.
• Coordinate service requests and maintain accurate records of client interactions and activities.
• Monitor service queues and open requests to support timely follow-up, progress, and resolution.
• Communicate with clients regarding status updates, scheduling, expectations, and next steps.
• Gather information to identify client needs and assist with issue resolution and service delivery.
• Support internal team members with administrative, project, and client-related tasks.
• Review outstanding requests and follow up with clients and team members to ensure commitments are met.
• Participate in client visits as needed to strengthen relationships and support the client experience.
• Assist with project coordination, information gathering, and preparation of equipment or materials.
• Maintain accurate records of time, activities, and expenses.
• Complete assigned training and professional development activities.

Required Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Professional phone etiquette and active listening skills.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with a team.
• Comfort interacting with business professionals and addressing client concerns.
• Proficiency with computers and common business applications.
• Self-motivation and commitment to delivering high-quality service.
• Experience in customer service, client support, service coordination, or administration.
• Experience tracking service requests or work orders is preferred.
• Exposure to project coordination, scheduling, or client account support is preferred.
• Must be authorized to work in the United States without current or future visa sponsorship.

Why Join

• Opportunity to join a collaborative, team-oriented technology consulting environment.
• Direct interaction with leadership and internal technical teams.
• Opportunity to contribute to and help shape a newly created position.
• Exposure to managed services, network services, security, voice solutions, and data center hosting.
• Ability to apply customer service, coordination, and problem-solving skills across varied client needs.
• Opportunity to learn new systems, processes, and technology-related services.

Fusion HCR Staffing LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

The information contained in this job posting is for general informational purposes only. Fusion HCR Staffing reserves the right to modify, suspend, or discontinue any job posting at any time without notice. Employment is subject to satisfactory completion of background screening and other pre-employment requirements.