Client Services Coordinator

A mission-driven nonprofit organization is seeking a Temporary Client Services Coordinator to support member and donor engagement during their busiest time of the year. This six-month contract role will serve as a key point of contact for donors, members, and constituents, ensuring a positive service experience while assisting with account updates, contribution processing, and communications during the transition to a new platform. This position will work closely with donor relations, contributions, and operations teams to support participant onboarding, provide confirmations and receipts, coordinate donor correspondence, and help ensure accurate constituent information throughout the migration process.

Key Responsibilities:

• Serve as a primary point of contact for donors, members, and constituents via phone, email, and written correspondence.
• Process and maintain participant and donor records within NetSuite and other organizational systems.
• Provide timely confirmations, receipts, acknowledgments, and donor communications.
• Assist new participants with account setup, enrollment activities, and general inquiries.
• Review and verify constituent information for accuracy, completeness, and compliance with organizational standards.
• Support database migration efforts by helping validate participant records and resolving discrepancies.
• Coordinate with internal departments to address service requests and ensure timely issue resolution.
• Maintain detailed documentation of client interactions, account updates, and service activities.
• Generate reports and track service metrics to support operational and project objectives.
• Deliver exceptional customer service while maintaining confidentiality of donor and constituent information.
• Complete assigned tasks within established timelines and project milestones.

Experience & Education requirements:

• 2+ years of experience in customer service, client services, member services, donor relations, account coordination, or a related administrative role.
• Experience working within CRM, donor management, or ERP systems such as NetSuite, Salesforce, Blackbaud, or similar platforms.
• Strong customer service orientation with the ability to professionally handle a high volume of inquiries.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to build positive relationships with donors, members, and internal stakeholders.
• Experience within a nonprofit, fundraising, membership, or mission-driven organization is preferred.

Position Details

Pay: $22 - $24 per hour

Contract Duration: 6 Months

Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Location: Clearwater, FL 33762

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.