Client Services Customer Relations Representative

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe Customer Relations Representative is responsible for supporting the Customer Relations Coordinators in handling customer complaints and legalregulatory inquiries in adherence to policies procedures and compliance standards. Responsibilities include assisting with the intake and assignment of customer complaints providing requested documents to satisfy legal requests and subpoenas within required timeframes responding to customer inquiries mandated by regulatory requirements providing knowledgeable and professional communication regarding receipt of requests the status of fulfillment and responses to requests and documenting action taken in the system of record. Through all customer interactions both internal and external the Customer Relations Representative is charged with integrating CustomerONE behaviors that ultimately drive customer satisfaction and brand loyalty.ResponsibilitiesSupport the Customer Relations Coordinators in the handling of the complaint process including but not limited to completing the intake process for new complaints retrieving account documentation and providing standardized response letters. 50Respond professionally and timely to subpoenas providing requested documents in accordance with company policies and procedures. 25Supporting the Customer Relations Team in adhering to regulatory requirements to respond to customer inquiries including but not limited to Consumer Financial Protection Bureau CFPB California Consumer Privacy Act CCPA and other state mandated requirements. 25 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 1 year of overall work experience. Preferred experience includesBusiness-General 2 yearsCustomer Service 2 yearsEducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeBusiness AdministrationCommunicationsAdditional Knowledge1 year experience working in ALFA FAW required.SkillsAnalytical skillsAbility to Collect data and establish facts and identify trends and variancesPC skillsCorporate MainframeMicrosoft OfficeProblem Solving skillsRecommended Prerequisites Collections Representative Remarketing Representative Client Services Representative Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2