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Client Services Jobs in Boston, MA

Client Services Manager

SnapCare

Boston, MA

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JOB DETAILS
SKILLS
Communication Skills, Cross-Functional, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Healthcare, Home Care, Insurance Documentation, Onboarding, Operational Support, Payroll Management, Process Development, Process Improvement, Sales Management
LOCATION
Boston, MA
POSTED
2 days ago
Following the merger of SnapCare and connectRN, we are building a stronger, more innovative healthcare workforce platform focused on improving care delivery nationwide. We are looking for talented professionals who want to grow with us and help shape the future of healthcare staffing. Lear more about our merger here.We are looking to hire a Client Services Manager to support partner operations, platform adoption, timesheet completion, and clinician onboarding workflows. Reporting to our VP of Home Health, this Client Services Manager will contribute by ensuring partners and clinicians have the support, follow-up, and operational coordination needed to deliver a seamless staffing experience.By 30 days you'll:* Build familiarity with our partner operations, payroll timelines, clinician onboarding process, and internal systems.* Support timesheet tracking, including outreach to partners, review of timesheets, and identification of missing clock-ins or documentation issues.* Begin managing partner platform accounts, including adding new users and updating partner information.* Partner with Engagement, Payroll, Senior Account Managers, and Clinical Liaison teams to understand escalation paths.* Demonstrate strong organization, attention to detail, and responsiveness in time-sensitive workflows.By 60 days you'll:* Take greater ownership of weekly timesheet completion tracking and escalation workflows.* Identify and escalate timesheet issues, late documentation, off-platform work, and non-responsiveness through the appropriate channels.* Support partner nudges related to shift posting, applied-to-accepted activity, and level-of-need reporting.* Manage onboarding and credentialing notifications, credential submissions, and pre-orientation follow-up.* Contribute to a better partner and clinician experience through proactive communication and follow-through.By 90 days you'll have:* Independently managed recurring timesheet, payroll coordination, partner platform utilization, and orientation support processes.* Built strong working relationships with cross-functional teams and key partners.* Identified process improvement opportunities to reduce escalations, improve documentation completion, and strengthen platform adoption.* Taken initiative in supporting partner needs, clinician readiness, and operational reporting.* Established yourself as a trusted operational partner who helps us deliver reliable staffing support to healthcare facilities.Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. As a healthcare tech company, we are committed to the health of its employees and will only hire those unvaccinated due to medical or religious exemption.We are an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

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SnapCare

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