Client Services Manager

COMMUNITY INITIATIVES
  • Oakland, CA
    30+ days ago

    Job Description

    Client Services Manager

    Community Initiatives | Oakland/Los Angeles, CA, Hybrid Community Initiatives' Client Services Department delivers high-quality project relationship management to our nonprofit projects. Serving as the primary point of contact from the Client Services Team for an assigned portfolio of Fiscal Sponsored Projects (FSPs), the Client Services Manager provides exceptional service, support, and guidance to help projects achieve their goals while operating in compliance with Community Initiatives' policies and procedures.

    The Client Services Manager works both independently and collaboratively to support a diverse portfolio of projects that vary in size, complexity, and stage of development. This position is responsible for building strong client relationships, assessing and addressing operational and administrative needs, and providing practical guidance to support project success. The role requires critical thinking, sound judgment, and the ability to analyze issues, identify solutions, and coordinate with internal teams to resolve challenges effectively.

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    Numbers & Facts

    LocationOakland, CA

    Skills

    • Customer Relationsunmatched
    • Customer Service Managementunmatched
    • Customer Support/Serviceunmatched
    • Identify Issuesunmatched
    • Nonprofitunmatched
    • Operational Auditunmatched
    • Problem Solving Skillsunmatched
    • Quality Managementunmatched
    • Relationship Managementunmatched
    • Sales Managementunmatched

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