Client Services & Project Management Specialist

Overview

Campus Services Group (CSG) provides facility services to independent schools, K-12 districts, higher education and residential campuses throughout the country. CSG is a division of Healthcare Services Group which has operations in 48 states and has over 50,000 employees.

Position Summary

This is a dual-function role serving as a key operational anchor for business development efforts and operational support while leading high-impact cross-functional initiatives across the organization. This full-time position requires a highly organized, resourceful, and forward-thinking professional capable of orchestrating complex projects, competitive bidding/RFPs, strategic research, client events, and cross-departmental special projects. This role consistently embodies the characteristics necessary to drive the Company's Purpose, Vision, Values, and DNA.

Benefits Link

Click here for more benefits information

or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf

• Not available in AR.

Responsibilities

1. Strategic Project Management & Capital Projects

• Capital & Infrastructure Projects: Lead and oversee project lifecycles for capital improvements, equipment installations, and operational transitions across client sites.
• Cross-Departmental Initiatives: Serve as the lead project manager on multiple concurrent special projects, coordinating efforts between operations, finance, leadership, and contracting teams.
• Research & Feasibility: Conduct market research, competitive analysis, and operational feasibility studies to generate data-driven recommendations for leadership and regional teams.
• New Account Start-Ups: Act as a core lead on the start-up team for new accounts, assisting with site readiness, equipment/supply ordering, staff recruitment, and training.

2. Bidding, RFP & Contract Execution

• RFP & Proposal Leadership: Direct end-to-end proposal and Request for Proposal (RFP) development, ensuring all deadlines, guidelines, and quality standards are met.
• Bid Strategy & Analysis: Collaborate with internal/external stakeholders to gather bid requirements, perform bid/cost analyses, and develop custom RFP documentation, proposals, and facility presentation packages.
• Contract Phase Coordination: Coordinate with legal and operations departments during the contracting phase to transition winning bids into active operational projects seamlessly.
• Process Improvement: Manage and refine the business development checklist and fulfillment workflows (including digital design, proposal production, and tracking).

3. Client Events, Marketing & Relationship Management

• Trade Shows & Client Events: Oversee the end-to-end planning, logistics, budgeting, and execution of all trade show exhibits, industry conference events, and custom client engagement experiences throughout the year.
• Marketing Campaigns: Partner with the Marketing Department to execute targeted campaigns, design event collateral, and track campaign engagement.
• Client Experience & Surveys: Manage the collection, analysis, and reporting of client satisfaction surveys to drive continuous operational improvement and client retention.

4. Business Development Operations & CRM

• Opportunity Sourcing: Support the sourcing and identification of new sales opportunities across target markets.
• CRM & Data Management: Maintain lead databases and CRM systems (Salesforce), ensuring high data accuracy and pipeline visibility.
• Stakeholder Communication: Maintain consistent contact with national sales and operations managers to provide updates, streamline communications, and resolve issues.

Qualifications

• Experience: 3-5+ years of demonstrated experience combining project management, business development support or business analysis.
• Project Management Skills: Proven track record of managing projects, competitive bids/RFPs, events, and research initiatives simultaneously.
• Technical Proficiency: Advanced skills in Microsoft Office (Excel, PowerPoint, Word), Google Workspace (Sheets, Docs, Slides), Adobe PDF Suite, CRM tools (Salesforce), and digital marketing platforms.
• Communication: Exceptional written, verbal, and visual presentation skills; ability to translate complex data into actionable recommendations.
• Organizational Agility: Proactive, detail-oriented, and calm under pressure, with the ability to adapt to shifting priorities and tight deadlines.
• Travel Requirements: Ability to travel occasionally to client locations, trade shows, and project start-up sites.
• Education & Background: Bachelor's degree required. Bilingual capabilities preferred.

EEO Statement

Campus Services Group, part of Healthcare Services Group, Inc. continually seeks out motivated and professional leaders to join our team! Our firm commitment to training provides all of our associates with ample opportunity for self-improvement and professional growth. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HCSG complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.