Client Services Representative

Experience level: Entry level Experience required: 1 Years Education level: High school or equivalent Job function: Administrative Industry: Consumer Electronics Pay rate : $17 per hour Total position: 2 Relocation assistance: No

Vanco International is currently seeking an entry level, ambitious, and self-motivated Client Services Representative. Vanco is a distributor of low voltage electronics and accessories located in Batavia, IL. As a CSR, you would be responsible for providing enthusiastic assistance to vendors and end users as well as managing your own accounts and their orders.

JOB TYPE: Contract role for 520 hours, close to 3 month and the probability to getting converted into a perm/full time role.

ANTICIPATED START DATE: ASAP

HOURS:

Monday Friday, 8 am 5 pm and start at 7 AM on Fridays

EXPERIENCE:

Entry Level

Prior customer service experience preferred. (0-5 years)

DUTIES AND RESPONSIBILITIES:

Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities

Assist customers with account questions or processes

Process incoming orders daily

Create return advices for all returned items, price discrepancies, and defective items

Assist with daily administrative duties

Ability to research and resolve issues in a timely manner while prioritizing other duties

Participates in the ongoing goal of process improvement

PREFERRED SKILLS:

Excellent attention to detail, organizational skills, and time management skills

Strong written and verbal communication, including proper grammar and punctuation

Listen attentively to customers, identify needs/problems, and provide assistance

Proficient in Microsoft applications, particularly MS Excel

Multitask while maintaining a high level of efficiency

Ability to navigate data entry system and other relevant applications

Ability to work with colleagues to achieve team goals

Creative problem solving

REQUIRED EDUCATION:

Bachelors degree from a 4-year college preferred. Associates, high school diploma, or GED accepted.