Client Services Representative

Job Description

Canton Veterinary Hospital 190 Turnpike St, Canton, MA 02021

Pay: $17-$20 per hour, based on experience

Job Type: Part-time, up to 30 hours per week

Schedule: Typically, three 8-hour shifts per week, including rotating Saturdays. Flexibility is available as needed.

About Canton Veterinary Hospital:

Are you looking for a veterinary team that works hard, laughs often, and genuinely looks out for one another? At Canton Veterinary Hospital, being a great teammate is just as important as doing a great job.

Our team has a fun, lighthearted atmosphere where people step up for each other without having to be asked. Everyone cares about their coworkers, works together to keep the day running smoothly, and understands that supporting one another makes a difference for our patients and clients, too.

We're looking for a Client Service Representative (CSR) who will bring that same collaborative spirit to our front desk. We want someone who enjoys connecting with people, cares about animals, and wants to contribute to a positive team culture-not just show up for a shift.

If you enjoy making people feel welcome, staying organized in a busy environment, and being part of a team that truly has each other's backs, we'd love to meet you!

About the Role:

As a Client Service Representative, you'll be one of the first points of contact for clients and their pets. You'll help create a welcoming experience, coordinate appointments, communicate with the medical team, and keep the front desk organized so the hospital can provide excellent care.

Previous veterinary experience is required. This is a great opportunity for someone who enjoys client service and wants to continue growing their knowledge of veterinary medicine.

What You'll Do

• Welcome clients and their pets: Greet clients warmly, answer questions, and help ensure they feel supported throughout their visit.
• Manage appointments: Schedule wellness visits, vaccinations, rechecks, surgeries, and other appointments while helping maintain an efficient hospital schedule.
• Answer phones and communicate with clients: Handle incoming calls, return messages, provide appointment information, and direct medical questions to the appropriate team member.
• Coordinate patient visits: Complete client check-in and check-out, prepare necessary forms, communicate appointment instructions, and schedule follow-up visits.
• Support the medical team: Work closely with veterinarians and veterinary technicians to coordinate patient flow and communicate important information, including incoming emergencies.
• Provide compassionate client care: Respond with empathy and professionalism when clients are worried, stressed, or grieving the loss of a pet.
• Process payments: Prepare invoices, collect payments, explain available payment options, and complete related paperwork in accordance with hospital policies.
• Help clients understand services: Share information about hospital services, preventive care, appointment preparation, and other routine client needs within the scope of the role.
• Maintain an organized front desk: Keep the reception and waiting areas clean, restock forms and supplies, and help ensure the front office is ready for each day.
• Be a dependable teammate: Communicate clearly, assist coworkers when needed, arrive on time, and contribute to a positive and collaborative work environment.

What We're Looking For

• At least 1 year of veterinary experience, preferably in veterinary reception, client service, or a similar hospital role.
• Strong communication and customer service skills, with the ability to make clients feel welcome and supported.
• A genuine interest in animal care and an understanding of the important role client service plays in a veterinary hospital.
• The ability to multitask, prioritize competing needs, and stay organized in a fast-paced environment.
• A collaborative attitude and willingness to step in and help teammates when needed.
• Professionalism, sound judgment, attention to detail, and a willingness to learn.
• Compassion and emotional maturity when working with sick or injured pets and clients experiencing difficult situations, including euthanasia.
• The ability to perform the physical requirements of the role, including prolonged standing and occasional lifting of up to approximately 50 pounds, with or without reasonable accommodation.
• Availability for part-time shifts, including rotating Saturdays, with scheduling flexibility as needed.

Compensation and Benefits

• $17-$20 per hour, based on experience • Part-time schedule of up to 30 hours per week
• Typically three 8-hour shifts per week
• Rotating Saturdays
• Some flexibility when scheduling needs allow
• Employee discount
• Opportunities to continue learning and grow within veterinary medicine
• A fun, supportive team that values collaboration, kindness, and helping one another succeed.

Join Our Team

At Canton Veterinary Hospital, we believe the best teams are built by people who care about their work and the people beside them. We're proud of the welcoming, lighthearted culture our team has created, and we're excited to find someone who will add to it.

If you're an experienced veterinary professional who enjoys client interaction, appreciates a good laugh, and believes being a great teammate matters, we encourage you to apply!

Canton Veterinary Hospital is an equal opportunity employer. We value the uniqueness of every individual and are committed to a workplace where diversity is embraced and everyone is treated with respect.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Canton, Massachusetts, United States

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