Client Services Representative

Global Experience Specialists

Chicago, IL

JOB DETAILS
SKILLS
Auditing, Billing, Cargo/Freight, Communication Skills, Customer Service Management, Customer Support/Service, Employment Law, Event Management, Federal Laws and Regulations, Finance, Financial Management, Financial Reporting, Hospitality and Tourism, Information Models, Operations Planning, Order Processing, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Pricing, Product Pricing, Trade Shows
LOCATION
Chicago, IL
POSTED
Today

LocationsShowing 1 locationDescription***This opportunity is an in-person position located in downtown Chicago at the Sheraton Grand Chicago Riverwalk at 301 East North Water Street, Chicago, IL 60611***Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day-to-day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.ResponsibilitiesDevelop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitorsHandle exhibitor list entry and subsequent updates, edits and changesCreate and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracyWrite, process and manage Show Organizer work orders, as necessary on assigned eventsAttends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departmentsPerform Client Services Representative functions as outlined in standard operating proceduresPerform other assigned tasks in all GES applications pertaining to Client Services functionsActs as a liaison with show management, venue contacts, and production personnel with regard to all servicesProficiency in recurrent Show Organizer invoice auditing, ensuring all company-mandated policies are adhered to in regards to billing, pricing and contractual discountingPartner with City Finance teams to prepare and manage monthly show financial reporting Excel toolsAssists Client Services Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needsServes as in-house contact for Client Services Manager while they are at show siteProduce miscellaneous/small projects as neededPerforms other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client ServicesQualificationsTwo (2) years' experience in the tradeshow, convention, hospitality industry or special event planning preferredGood oral and written communication skillsGood organizational skillsRequires ability to adapt to multiple settings and shifting responsibilitiesMust be able to work under pressureOpportunity to work nights, weekends and at showsitePosition may require long hours during several months of the yearTypically performs work on the event floor, in noisy and crowded areasFrequently encounters uncomfortable temperatures, dust and/or other conditionsRequires working both alone and with others in a team atmosphereRequires working with union and non-union employeesCompensation: $22.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full‑time employees. Here are some of the highlights:401K with company matchWellness benefitsEmployee assistance programVacation timeCommunity involvement opportunitiesTeam activitiesEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr

About the Company

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Global Experience Specialists